Arlo base offline after firmware update

[PaBa]

Hi,

I was asked for the Base firmware update today. Since that the Apps and web say the Base is offline. I have tried to switch it off and on, check the cables and Internet connection. Everything is fine, the base has three solid green lines and seems to work perfectly. Still - according the apps it is offline. Any help or suggestions, please?

[Tonstar1]

Boring always offline so crap

[Meksson]

After updating my iPhone Arlo app today, I got problem with one camera.
The app says the camera is offline. But it works fine on my ipad, wich is not updated.

[BikerPaUK]

I was offered the latest Fw update for the Arlo pro base in the iOS app this morning which I applied.

The unit rebooted properly and is showing all 3 green lights, It has a good internet connection as I'm presently connected to the same network switch typing this & showing good cameraa connections, yet in the App and the web login it is showing as 'offline' on my account.

Has the latest firmware screwed things up? & what is the way forward to get my system back working (which it has for several years)

TIA

Mike

[steve_t]

What firmware version? If a restart doesn't fix it, open a ticket with support but it may require you to do a factory reset

[BikerPaUK]

I can't read the device to find the Fw version as the iOS app & web app show it as offline!

Already tried a restart, Base reboots & connects to www & cameras fine showing 3 green lights.

[BikerPaUK]

Sorry I correct myself

FW is 1.9.8.0_16666

[steve_t]

That's the latest FW version.

I saw another thread just now saying their iPhone shows the cameras as offline but their iPad (which hasn't done the app update) shows the cameras functioning as normal so it might be to do with your phone app. Check by logging in on another device eg android device or computer using a browser eg Chrome

[BikerPaUK]

As already stated I tried loggin in via PC (web page login) & got the same.

Having just factory reset the base station (it has re-installed as a new device) I am now re-syncing all the cameras, which is a complete b@ll-ache considering where some of them are.

What gets me is the base unit (prior to factory reset) was obviously working fine with the FW update I could even see that the app was polling the base unit when I was trying to access it as the middle green light would flash directly after trying to access it.

Ho hum 😞

[Roblirr]

That doesn’t help the fact that I have an iPhone and can’t view cameras from it.

[TomMac]

I would try a simple un-install and re-install of the app

[ginelea]

Not sure what is going on, but the alarm blared this morning.  Went to cut the system off using both my I phone and computer, and was not able to - hit the Alarm button but the button to cut it off was not accessible.  Now I am trying to change the Mode to unarm the cameras and that is not accessible either.  Have plugged and unplugged the base station (that is the only way I had to cut the alarm off) and no change.  Everything was working fine and now it is now.  When I go to Mode it never pulls up, and seems to be locked in a cycle and says "getting status".  The firmware running is: 

Version

2.4.13.870_20870

Released

04/25/18

[DG29]

Having a similar issue I think. It was working last night - caught the neighborhood cat on the porch in the dark but this morning the message is the server is offline even though everything is lit up green. Did the factory reset resolve it? Anyone else down this morning after the update?

[jguerdat]

Sounds like a local issue. No one else is reporting this so you need to figure out what's up with your setup. We can help with many (but not all) things if you provide details. If it's a hardware issue, you'll need to open a case with support here.

[jguerdat]

What are the LEDs on the base showing? It sounds like a possible faulty base which would require that you open a case with support here.

[charliexguitar]

I got a notification of a mouse running on my floor at about 7am EST today...but right after that, all 4 cameras are 'offline'. So, i am also down. I didnt download anything. Hope they fix it!

[Lx1x]

Having same problem. Was going to arm my devices and got firmware update. Hit the update and can't view on Android device. Log online (reg computer) and can see/view the camera..... homebase can't be seen or change mode.

[BikerPaUK]

Factory reset of base unit & re-syncing all cameras has mine up & running again.
I won’t be in any rush to update any firmware though 😉

[ginelea]

All green

[ginelea]

All green on the base - but all buttons under the mode screen are not there.  Also interesting is that on my I phone it shows the cameras as offline, but I can view them on the  computer - just can't change anything in the arming or disarming, or cutting off the alarm.

[grahamsims]

Mine is down also.  Keep having to reset camera's every few days.

It now says all cameras offline also the baseunit is offline.

[Newtonhill]

When logging onto Arlo app this morning there was a green button advising of a firmware update. I clicked on this and 2 hours later the cameras were still unable to connect.  Each camera has the message “Your base station is offline. Check if it is powered up and connected to the internet.”

The answer to both questions is yes. I’ve tried restarting the base station twice and still get the same message. I’ve got 3 green lights on the base station but the middle light intermittently flashes.  It’s now 9 hours since I first accepted the firmware update. Surely it can’t take this long to update as the cameras have been out of action all day??

Any advice will be greatly appreciated 

[Zoso7]

Same here.

I was offered and accepted the firmware update for the base unit. Now I still see live images when I log in, but the camera and base unit status isn't available and the camera's show offline when I do request status. I have to log out and back in just to see a live view. Nothing is being recorded which kind of defeats the purpose. I'm out of town, so I'll monkey with the base unit when I get home.

I'm growing very weary of a system that isn't ready for primetime and has continual failure modes.

[CB11]

Mines dead too. Orange might on base unit (right hand side). Looks like it died at 3am when I presume it updated itself.