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Apprentice

Re: I receive 3 to 4 notifications on my phone

same here and often now when the screen is off I get no notification until I hit the home button to get the screen to light up, then the notification comes through

 

Android

Message 51 of 102
Aspirant

Re: Arlo Pro Push Notification Is Sending Multiple Ding Sounds After Update

My husband is ready to send these back and demand a refund. What the heck is taking so long to solve.  Rollback!!!! I have been in software development for many years and this type of failure calls for rollback until resolved.  Today the delay in notification because of new "smart notifications" was 7 minutes. This is becoming a security issue.Does someone have to suffer a break in or worse before you expedite a solution.  If someone suffers because of this you are likely to get sued out of existence.  FIX IT NOW!!!!

Message 52 of 102
Apprentice

Re: Android App: Multiple Notifications from One Alert (Revisited)

I passed this information along to the Arlo Support Team, but I thought others might be interested as well. I have ten Arlo Wireless cameras in two locations on two different accounts, with both accounts sending notifications to my Samsung S8 running Android 8.0.0. Only ONE of the accounts (my primary residence) is sending multiple (four) notifications for each event. The other one only sends one.

 

My conclusion from this is that the issue somehow relates to the account, in addition to or instead of the Android app. So there's more going on than just multiple installs/updates of the phone app.

Message 53 of 102

Re: Android App: Multiple Notifications from One Alert (Revisited)

I also recieve 4 dings per notification on my S7 Edge running andriod 8. My partner only recieves 1 ding on an IPhone using grant access. Don't know if that also help show it might be an account issue but wanted to post so I can follow along.

Message 54 of 102
Star

Re: I receive 3 to 4 notifications on my phone

Same issue on my wifes S9, yet on my S9 trhe issue is delayed notifications but not duplicate. I have "granted" my wife access as my email is the master account. Wonder if this has anything to do with it? All started about a month ago.

Message 55 of 102
Aspirant

multiple audible alerts for every single notification in smart group only

I am hearing 4 audible alerts on my Android phone for every single notification on any Arlo camera in my smart group. I have three cameras in the smart group, and one that isn't in that group.

I have tried every manner of reset, reboot, and reinstall listed on a bunch of other discussion threads, but it isn't changing. I consistently get 4 audible tones for each single alert for any camera in the smart group. I've done testing on the smart vs normal cameras, and the normal ones work fine with a single audio tone, but the smart cameras always issue 4 audible tones for every single alert they detect.

Clearly, something is wrong with alert handling for the smart cameras. Does anyone have any suggestions on how to correct this?
Model: VMB3000|Arlo Smart Home Security
Message 56 of 102
Aspirant

Re: Multiple notifications

I get multiple notifications also ..but then I get none when my phone is not in use it will record a activity and send a notification two hours later

Message 57 of 102
Aspirant

Re: Arlo Pro Push Notification Is Sending Multiple Ding Sounds After Update

I did not have this issue with my Arlo 2 cameras until I upgraded to Arlo Smart Premier. 

I tried every one of the recommended suggestions for a fix and it still didn't work. I was even desperate enough to install one of my old Ring cameras and set it to notify me of motion and shut down notifications on Arlo.

As a last resort, I cancelled the Smart Premier and as soon as I went back to basic, the cameras went back to only sending one notification. So, I conclude there must be a glitch of some kind in the upgraded Smart Premier. 

Message 58 of 102
Aspirant

Re: Arlo Pro Push Notification Is Sending Multiple Ding Sounds After Update

I just wanted to add that my wife and I share out login credentials but only my Note 8 is receiving multiple dings per notification. Her Samsung S9 was only getting ding. I am also intermittently experiencing delayed notifications as well. I agree with a previous poster that the app should be rolled back until they can correct the issue.
Model: VMC3030 | Arlo Wire-Free Camera
Message 59 of 102
Arlo Moderator

Re: Multiple notifications

Hi @Wendytill,

 

What phone are you using? Have you reinstalled the app and see if that helps with the notification?

Message 60 of 102
Aspirant

Re: Multiple notifications

Yes .even reset my phone moto z alro model version 2.6.5_23400
Message 61 of 102

Arlo wireless cameras

Since upgrade I get 4 push notificatons per each camera motion detection. I have ried several suggestions such as clear cashe, delete the android app, reinstall, cycled power on my base station, made cameras inactive from the arlo smart hoping just to go back to the old way of motion detection that worked fine.

 

NEED HELP. VERY ANOYING.  ANY IDEAS!!!!!

Model: VMB3000 | Arlo Base Station
Message 62 of 102
Aspirant

Arlo Pro VMB4000 multiple notifications for one single event

I recently added 3 more cameras to my 5 camera Arlo Pro system. I updated from the standard Arlo Cloud 7 day free subscription to the Arlo smart Premier. I have a Samsung S9 and my wife has a Samsung S8 phone. Ever since the addition of cameras and the subscription update we both now receive multiple notifications for one single event. I have read through all the stuff and different variations to supposedly “fix” the issue, none have worked. This is beyond annoying when I receive 4 notifications per camera for one event. What is the fix, on Arlo's end?!?!?!

Message 63 of 102
Guru

Re: Arlo Pro VMB4000 multiple notifications for one single event

Do believe it is on Arlo's end...

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Morse is faster than texting!
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Message 64 of 102
Aspirant

Re: Arlo Pro Push Notification Is Sending Multiple Ding Sounds After Update

I have been having the same issue with my S9, this is so annoying! They work fine on our iphone and samsung tablet which is running an older version of the arlo app. 

Message 65 of 102
Apprentice

Multiple Alerts still not fixed!

This is getting ridiculous! I'ts been several weeks, and still not fixed. I receive multiple alerts for every one notification. It was so bad, I had to switch over alerts to email, but there's an issue there too; there's about a 30 second delay between motion detection and email notification. I don't understand why the multiple alerts issue has still not been fixed. Arlo Pro and Q cameras on Samsung Note 8; both pone and app have latest software updates installed. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 66 of 102
Hero

Re: Multiple Alerts still not fixed!

There have been several fixes for multiple notifications posted here, depending on your OS and version. Simple fix is try clearing your arlo app cache first.

 

Longer fix is to uninstall, delete all google, samsung, and any other android backup you have, reboot, then reinstall app, and set your notification sound.

Message 67 of 102
Apprentice

Re: Multiple Alerts still not fixed!

Nope! Nothing worked for me. I cleared the cache, unsinstalled and reinstalled the app several times, I did the whole "google and samsung cloud backup fix" and nothing changed. Like a desperate fool, I even rebooted my phone as advised by support, and nothing changed. 

Message 68 of 102
Hero

Re: Multiple Alerts still not fixed!

Interesting. I have never seen the uninstall, delete all backups, reinstall not work.

 

I haven't had that issue since last summer and the delete backups fixed it, but I'm also running an old version of the arlo app now. You could always go back to an older version where things work. My app version 2.5.3_22376 works great.

Message 69 of 102
Apprentice

Re: Multiple Alerts still not fixed!

Sad to say, I tried using an older Arlo version as well and I was still having an issue. Not certain it's an app issue, but support should be able to solve the problem and have a fix for it. 

Message 70 of 102
Highlighted
Hero

Re: Multiple Alerts still not fixed!

Arlo support....... no, they can't fix anything. It's an outsourced call center in the phillipines I think. They read off a script and as far as I can tell, they do not interact with Arlo engineers or devs or any part of the Arlo company at all.

 

Maybe the devs or engineers can come up with a fix, but if they don't know about it and since it doesn't seem to be a big problem reported in this forum anymore like it was over the summer, doubt it's even on their radar.

Message 71 of 102
Master

Re: Multiple Alerts still not fixed!

A long shot but try and restart the router to which the base and Arlo Q are connected.

Message 72 of 102
Apprentice

Re: Multiple Alerts still not fixed!

I also just realized another issue; I changed the notification sound within the app, and when I received the notification (multiple times) it's the phone's default sound, not the sound I just selected. So yeah, somethingn is definetely messed up with the app.  

Message 73 of 102
Apprentice

Re: Multiple Alerts still not fixed!


@Streak2 wrote:

A long shot but try and restart the router to which the base and Arlo Q are connected.


I will try this tonight and see if it fixes everything. 

Message 74 of 102
Hero

Re: Multiple Alerts still not fixed!

Not being able to choose the notification sound in the app is a known bug. In android you have to set the sound in the android notifications section.

 

Settings, notifications, arlo......... choose your sound in there. Ignore the sound section in the arlo app itself.

Message 75 of 102