Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Re: Base Station Is Offline

Vmb3500
Message 851 of 989
Initiate

Re: Base station Is offline message - VMB4000

Hi there,

 

I would like to add to the discussion that it's not only the VMB4000 which is affected by the problems described in this thread. I am wondering why the thread is marked as solved, because apparently it is not...? My older base station VMB3010r2 is showing the same behaviour for some weeks now (nothing changed in my network environment):

 

The systems goes offline and only comes back, when power-cycling the base station, with cameras reconnecting automatically. But while the base station is down, the cameras are suffering from a dramatic drop in battery power. I have replaced the batteries in two cameras, one on Sunday, one on Monday. After the base station being down yesterday, the batteries dropped to 66% / 76%.

 

Hoping for a fix... :-(

 

Best regards,
Christian

Model: VMB3000 | Arlo Base Station
Message 852 of 989
Aspirant

Re: Please reply if your Arlo pro 2 Base station goes offline / time zones

Went offline this morning for first time, and no support from chat and phone line super busy, NO ARLO SUPPORT help!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 853 of 989
Luminary

Re: Please reply if your Arlo pro 2 Base station goes offline / time zones

I got an email from text support saying the issue is with the usb flash drives or usb drives. Do not use them because they cause the base to go offline. Well this has bean going on for over a month and there’s nothing being done about it. Several firmware updates have come out recently and it doesn’t appear any of them are fixes for the offline issue. Local storage is very important. I think arlo should be more proactive in reimbursing customers for their botched firmware and fix this issue ASAP. I don’t even
See any public message warning people not to use the flash drives. It’s very irresponsible not to warn people - not to reimburse them or fix the problem. And not offer any information on eta of fix either.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 854 of 989

Re: Please reply if your Arlo pro 2 Base station goes offline / time zones

It’s not just USB’s that are the issue, my two base stations don't have usb functionality as other posters on here have said, and they are effected,

Message 855 of 989
Aspirant

Re: Please reply if your Arlo pro 2 Base station goes offline / time zones

This also a problem it arlo is charging for something they can not fix. Good customer relationship keep business. This obviously is a real problem if the customer can not fix and arlo can not fix,then your premium pays need to drop.For you offered security watch you can not keep up with. Irregardless if you are in Egypt. Get it fixed or begin to see more complaints and an investigation into a half marketable product.
Model: VMB3000 | Arlo Base Station
Message 856 of 989
Initiate

Base offline for the 100th time

Lately my base keeps going offline. I fix the problem and everything works fine and then a few days later it happens again. This has been going on for months.
Model: VMB3000 | Arlo Base Station
Message 857 of 989
Apprentice

Re: Please reply if your Arlo pro 2 Base station goes offline / time zones

Story of my life. Most unreliable thing I ever brought 100% do not recommend.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 858 of 989
Highlighted
Guide

Re: Please reply if your Arlo pro 2 Base station goes offline / time zones

Just the worst. Finally heard back and they are agreeing to replace the base station. The wrinkle is they want me to ship back the base station at my cost, then I get a new one. That is total crap. Still under the year and I paid for a premium storage account. I had to email them twice just to get this far. The other option I have is to pay $20 bucks and they will ship me the new one first. Their customer service is just horrible. Just terrible. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 859 of 989
Initiate

Re: Base offline for the 100th time

I've been dealing with the "offline" issue for months, usually having to do a reboot or cold start on the base station. The community as a whole has been dealing with this for months as well, and Arlo/Netgear does not seem interested in addressing the issue, or is unable to provide a solution. Unfortunately, when I'm away as I am now, I am unable to do the "fix" and my camera system is worthless. I'm done. It's time to move on ...

Model: VMB3000 | Arlo Base Station
Message 860 of 989
ant Prodigy
Prodigy

Base station Is offline message - VMB4000

Ditto for both original Arlo and 2 Pro systems. Argh.

Message 861 of 989
Initiate

VMB3010r2 going offline every few days

We have one of the basic Arlo wirefree systems with 3 cameras and the bas station will just randomly go offline. We have an model VMB2010r2 base. I have added a Wemo on it to restart remotely and it's a pain because if I don't notice for more than a couple hours, I have to reset cameras as well. It's running cuttent firmware 1.12.2.4_2772

 

 

Anyone else having issues?

Model: VMB3000 | Arlo Base Station
Message 862 of 989
Apprentice

Re: Base offline for the 100th time

Good thing I have the Best Buy warranty plan. I’m returning this piece of junk with the worst support i’ve ever experienced!!!! I hope Arlo goes under. They deserve too
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 863 of 989
LYU Aspirant
Aspirant

ARLO PRO BASE STATION OFFLINE

I used the Arlo Pro system with 2 cameras during months and it worked perfectly.

 

Since a few weeks I'm having trouble as the base station appears to be offline while all leds are green and my internet connection is working fine.

 

When I remove the device from my smartphone, reset the base station and reinstall everything on my phone everything works fine but it lasts only for a couple of days.

 

I did this about 10 times ... I'm really geting hopeless and wondering whether it isn't a hardware problem.

 

Model: vmc4030| arlo pro wire-free camera
Message 864 of 989
Aspirant

Base station Is offline message - VMB4000

You would think when they started out it was a great system to use and as with all produtcs even cable they turn to **bleep** after they get a client base. The service becomes so updated it outdates its self. I do Iam going to return it back to Best Buy and advise the manerger to drop the product it will even cost the retailer a problem also. Sorry Arlo you were great now well lets say I want a refund on my premium renewal andfor future it you are staying iin business you need people who want to do the job not scam.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 865 of 989
Apprentice

Re: Base station Is offline message - VMB4000

I’ve been in France for 2 weeks and my kids & ex-wife have been nice enough to come to my condo and feed/give water my cat every 2 days. I have tried to see the video of them coming and going and my canid in a very high traffic area and should be recording all the time. Well, guess what? Every time they have come to tend to my cat the bleeping “security” camera was offline and never caught one bleeping visit!!!! I have a lock that notifies me exactly when they unlock and re-lock my door, and so I know this to be fact. This very expensive video camera is absolutely 100% useless! Like i’ve said, I am returning this piece of garbage (Best But extended warranty plan) as soon as I get back for a Nest. There should be a class action law suit on Arlo/Netgear. I myself am filing a complaint with the Better Business Bureau right now and suggest others do the same.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 866 of 989
Apprentice

Re: Base station Is offline message - VMB4000

Official complaint filed with the Better Business Bureau. Thanks for nothing, Arlo/Netgear. I will never buy another Netgear product again.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 867 of 989
Apprentice

Re: Base station Is offline message - VMB4000

I’m also leaving a 1 Star rating on Best Buy’s website.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 868 of 989
Aspirant

Re: Arlo Pro 2 every night changes time zone

Since 2 month now my system breakt several times a day.

Typically the midle LED wents off. Cammeras not recording in a 2h period and then the system automatically reboots and comes offline again.

In the same time i can se that the cammeras stops recording. But i can se on the films that this stops mid in an event and schuld have recorded longer. sometime after 20sec some times after a longer time of period. I got never a film in the max length that is configured.

Someone more with the problems?

it starts somehow in the same time where the TimeZone issue was starting. But now with firmware it still exsits.

And yes i have tryed to facory reset everything. And NO there are no internet connection problems (i have a continiouse monitoring running)

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 869 of 989
Mentor

Re: Arlo Pro 2 every night changes time zone

You’re not alone, everyone is suffering.

Some have reported that removal of USB backup devices makes a difference but has not for me.

I have noticed that if I turn off all the cameras then it occurs less often.

When it occurs power cycling the base can help but most of the time it drops the cameras and you have to remove and re-add them again but only after the base offline outage completes, usually after an hour or two.
Sorry if this doesn’t help.

Message 870 of 989
Luminary

Re: Base station Is offline message - VMB4000

We were told by level 2 tech that the base stations for arlo pro go offline because the usb drives attached to them cause a malfunction. After removing the drive the base stopped going offline. Before with a usb attached it was going offline 5 times a day for an hour each time. However this has bean going on for 2 months and we have not heard of any fix for this issue. If you call arlo tech support their regular phone number level one tech has no idea that there is even an issue with flash drives causing offline issues of the base station. Arlo doesn’t seem to care at all about customers they don’t seem to want to fix this problem. I have read many people saying the original arlo base stations also go offline.
Message 871 of 989
Luminary

Re: Base station Is offline message - VMB4000

My basestations do NOT have USB drives in them - I took them out when I read it was causing issues, but when I do a restart from mobile app or web interface, half the time there is at least one out of the three which won't go back online even without USB drives connected.  I have to turn it off, yank the power cord, wait 30 seconds, plug power back in then turn on the basestation.  I just restarted my basestations after making a change and one refused to go back online.  And of course it was one way on top of a cabinet so I had to drag out a step ladder to get to it so I could physically turn it off/on.

 

Arlo is a sorry excuse for a security system, and IMHO it's false advertising on the part of Netgear.  There is hope, though, since there is a NEW contender out there, one I've been watching with great interest - below is a link, but I'm sure some mod on this forum will remove it.  It is a system manufactured by Anker called eufyCam.

 

The price on amazon today is $349 for a 3 camera kit, which comes with TWO types of mounts, wall and exterior for EACH cam... and there's a 30% off coupon for add on cameras to system...

 

https://www.eufylife.com/products/604/security

 

And someone did a GREAT side-by-side comparison on YouTube between eufyCam E and Arlo Pro 2...

 

https://www.youtube.com/watch?v=Rfu32i0OAh4

 

It's a newcomer and direct replacement for Arlo... am excited to see how it improves, progresses, but apparently already, even in its infancy, nigthvision and audio are FAR superior, as is triggering, recording, notification and viewing angle... everyone should at least read about them, to see that there is now a REAL alternative to Arlo...

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 872 of 989
Initiate

Re: VMB3010r2 going offline every few days

Same problem after updating to 1.12.2.4_2772 firmware. It randomly looses connections to cameras.

Model: VMB3000 | Arlo Base Station
Message 873 of 989
Apprentice

My arlo system is unreliable junk

Went out of town, my arlo was fine, check into my hotel, my device is offline and so are all five of my cameras. Get home and all the new batteries I just put in are dead! I'm so pissed I bought this POS. Its been nothing but trouble and the video quality is crap. I have a blink system and it has never once gone offline. I'll never buy another netgear product again and I'll tell everyone about my experience with their "security cameras". What a waste of money!!

Model: VMB3000 | Arlo Base Station
Message 874 of 989

Re: My arlo system is unreliable junk

That's a shame.

 

Are you interested in trying to work out what went wrong?

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Message 875 of 989