Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist


@Mdterps wrote:
Just tried my google home and my Arlo Cameras are now working and will display my Arlo Pro cameras with no problem.

Working here too.

Message 176 of 221
Tutor

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

I spent a good 40 mins on the phone to them this afternoon going through different scenarios. Only one of my cameras was not streaming, the other was fine. I have just tried also and both are now working!!! Finally Arlo has listened!!
Message 177 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Mine are now working also. Somebody fixed something. Good. I hope it is stable.
Message 178 of 221

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Mine is also working. Now let's keep it that way, letting people know the status and practice doing it a little quicker. Thanks arlo.
Message 179 of 221

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Mine has been intermittent for the last 2 days. Sometimes it works, sometimes it doesn't. It's the same with trying to stream it to Chromecast.
Message 180 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Still not working for me. I keep getting “Failed to load stream”
Message 181 of 221
Guide

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

What Hardware version do you have?

Software rolled out for H4 (on RArlo Pro 2) first and then H3... 

Can others who have the issue resolved reply with your hardware version. You find it under device info in the settings for each device.

 

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 182 of 221

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Just started working on Smartthings and Google Home/Chromecast for me. Here are my versions:

Base Station: VMB4000r3 Firmware: 1.12.0.1_27940

Arlo Pro 2 Cameras: H3 Firmware: 1.125.11.4_29092

Arlo Q: VMC3040r6 Firmware: 1.9.0.0_269

 

Previously no cameras worked and now both the Pro 2 and the Q are working. Knock on wood. I hope others have had the same luck but understand everyones unique in one aspect or another.

Message 183 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Mine just started working! 

Message 184 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Greeeeeaat. So those of us who got suckered in to the Black Friday camera set and base get to sit back and wait until the fancy $500+ dollar systems get fixed first. Stellar first impressions Arlo. Really fantastic. Way to motivate me to keep buying.
Message 185 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Arlo 2 pro cameras here. After the little app update today they are working and streaming to both my Lenovo smart home and tv via chrome cast. 

Message 186 of 221
Tutor

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Pretty dissapointed that the original cameras will not be supported for Google intergration. Bought four cameras and two base stations when they first came out at about a $500 investment and I'm pretty sure I'm not the only one. Why on earth would a company not support their product that is only a coule of years old? I'll give it a litte more time to see if Arlo comes around but if they give me no choice I will move on. I praised Arlo in the begining to friends, who also bought their products, but now it may be that I give my hard earned money elsewhere.

Model: VMC3030 | Arlo Wire-Free Camera
Message 187 of 221
Guide

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

How do you get the update? When I go in to view my firmware version for my arlo pro2 cameras and base station it says version 1.12.0.1_27940 and that there are now updates available.

 

edit: it appears i have latest versions

Message 188 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

I can’t figure get out either. Arlo’s support team says that it should update automatically overnighttb but it doesn’t. And it says No Updates Available when I select the device. Not sure what to do here.
Message 189 of 221
Guide

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

Spoiler
I noticed the update available message when I logged in one morning. I then selected to download and install for both the base station and camera. The software for the H4 camera variant came out first, followed by H3 about 4 days later. No idea when the software for other variants will be released.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 190 of 221
Guide

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

I went in and had to manually update my iPhone app, no other changes for firmware or anything in the app, and all my Arlo Pro 2 cameras worked on my Google Home Hub!!!!!

Message 191 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

For those asking about updating.....all I can tell you is that there was an app update on both my android phone and iPad. There was no firmware update that I could see or push to the cameras or base station. When my apps were updated the cameras suddenly worked. I have no idea if some over the air update occurred happened or what but they now work. I have the Pro 2 system. Sorry I can’t offer more help or explanation. 

Message 192 of 221
Aspirant

troubleshooting Arlo

Despite assurances from Arlo that a solution has been found, the below solution does not work.

 

Anyone else having troubles seeing the live feed of their arlo cameras on Google Home?

 

Arlo's website says it's compatible wiht Google Home.  Given the shear number of posts on this very topic, I would say this is inflated advertising at best.  

 

Sincerely

LAScott

 
Re: Google Home Linking not working
I had the exact same issue. No matter how many time I linked the service to google home, Arlo would never show back up under devices after I had to reset the speaker. So I went back to devices to add Arlo and hit declined authorization ( not sure if necessary). Then went into my Arlo app renamed my cameras by adding a 1 after every camera name. Then went back into the google home app / home control / devices to link Arlo. Now this time after linking the two a device page came up with the Arlo cameras and their new device names (front yard1, door1,etc..). However instead of now adding the cameras to google home, I went back to Arlo and removed the 1 and re added back to the google home app under home control / devices. This time the cameras showed up again after linking and now had the apporiate name and now show under my devices / home control from the google home app. Everything working fine now. I’m not sure why this worked but no matter what I did before it would never show. After a simple camera rename in the Arlo app and then link to the google home app

 

 

 

 

Message 193 of 221
Master

Re: troubleshooting Arlo

I think it was only yesterday that Smartthings and Amazon Echoes could see the Arlo streams again after being broken for quite some time. Perhaps it's something that will get sorted in the next few days

Message 194 of 221
Aspirant

Re: Not Responding" message from Google Assistant; unable to stream through Google Assistant

Will these become something that's supported?
Model: VMC3030 | Arlo Wire-Free Camera
Message 195 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist


@GaryRoyale wrote:

Spent a good month trying to get the API to connect through Google Home to find that the original Arlo wirefree camera isn't supported. Does anyone know if it will be supported going forward at some point? Or should I consider other options? 


Hi,

Are young saying the original Arlo cameras are OFFICIALLY not supported and that I can stop trying everything I can, spending hours logging, unlogging, change names and whatever I read on the web?

Thx

Model: VMB3000 | Arlo Base Station
Message 196 of 221
Aspirant

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

yes. I'm getting the same issue. I'm starting to suspect this advertised feature doesn't work.
Message 197 of 221
Tutor

ATTN ARLO TECH SUPPORT : When will Arlo Pro 2 start working with Google Home and Chromecast again??

For the last 3 months supposed "tech support" keeps saying that the problem with getting Arlo Pro 2 to correctly link to Google Home (so we can watch cameras on Chromecast or Home Hubs) is "being looked into".  How hard is it to get this fixed?  It worked great a year ago then you all did updates that broke the connection and now watching Arlo on Chromecast is impossible to do. 

 

Someone in Arlo tech can you PLEASE shed light on this issue and what exactly is being done to fix it??  I've tried getting it worked for weeks and nothing works.

 

PLEASE ARLO...respond with a non canned answer. 

 

Thanks!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 198 of 221
Initiate

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assist

This issue has not been fixed yet - its been months.  I still cannot connect my arlo and google hub.please help

Message 199 of 221
Highlighted
Apprentice

"NOT Responding" message from Google Home app and Lenovo Smart Display

I cannot view ANY of my cameras on my Google Home app or Lenovo Smart display... This is supposed to be supported. I pay over $300 a year to Netgear for services. It seems as though they aren't listening to anyone. The only other alternative I can see since they won't work with Google to fix the issue is a class action lawsuit. I think there are enough of us if we seek out others with the same issue. I'm willing to file the paperwork and be the administrator of the suit. I've had enough of Arlo's subpar support.

Is there a fix for this or is class action the only way?
Message 200 of 221