Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Nov 30th, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Re: VMB4000r3 homekit fails with uncertified accessory error

Reply
Highlighted
Aspirant
Aspirant

Same problem here, too.  Please send the token. Thx.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Highlighted
Aspirant
Aspirant
I’m having the same issue if you could help me as well
Highlighted
Aspirant
Aspirant
Hi, I am having the same issue and gave up some time ago. Now I’m reading that Arlo can just send a new token to my Basestation to fix the problem? That’d be great. Can someone help me?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Highlighted
Aspirant
Aspirant
I know it's one year later but can you do the same for me, I get the uncertified accessory error when adding to HomeKit
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Highlighted
Community Manager
Community Manager

fgomecs, regieromo, Flufdk, brad54534, GLBCGA, Tina3505, Lrepass

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant
That worked perfectly. Thank you so much.
Highlighted
Aspirant
Aspirant
It didn’t work. Do you mind resending the token?
Highlighted
Community Manager
Community Manager

fgomecs,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant
Can you send the token reset request to my base station too please?
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Community Manager
Community Manager

miked4,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant

Hi,

 

I am having the same issue with the same model base station.

Can you please also send me the reset token?

 

Thank you so much!

Highlighted
Aspirant
Aspirant
Home kit integration fails with uncertified accessory.
Please send me the token
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Community Manager
Community Manager

rtg888, Perrybal

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant

Hi there, I have this exact same issue with the VMB4000R3 base station. If you could please help with the token send?

 

Many thanks!

 

Gerry

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Highlighted
Community Manager
Community Manager

Kalm,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant
I need the reset token, too. Is this really the best way to solve this problem?
Highlighted
Community Manager
Community Manager

Mediummike,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant
Thank you. Working perfectly now.
Highlighted
Aspirant
Aspirant
Hello
I got a 4 camera Ultra 2 kit from Costco. Despite multiple reboots still getting “accessory not certified” message.
Please advise.

Thank you
Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Community Manager
Community Manager

Shini03,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant

Could I get a token sent as well?

 

This is pretty frustrating. Also created a support case as #42033973

Model: VMB5000 | Arlo Ultra SmartHub
Highlighted
Community Manager
Community Manager

geekandi,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Initiate
Initiate

token, please

Highlighted
Community Manager
Community Manager

mjulier,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Highlighted
Aspirant
Aspirant
This seems like a very common issue. I just set up my Ultra Smarthub and get the same “uncertified” error. Can I get a new token?
Model: VMB5000 | Arlo Ultra SmartHub