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- Re: SmartThings integration failing (motion events...
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Solved! Go to Solution.
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Mine started working yesterday. I had to unlink and relink the Arlo account to Smartthings. I also had to redo the smartlighting automations in Smartthings.
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Thank you for providing your feedback, I have notified the Development team & we are working on a release for early next week. I will be sure to update you as soon as I hear more!
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Thank you for your patience while we worked to resolve this issue. The issue with the Arlo SmartThings integration and not receiving alerts should now be resolved. You do not need to relink your devices, you should now be receiving your automation alerts.
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@Tseyvar Tseyvar, I am experiencing the same thing; all functions other than motion works.
@CLHVA, Thanks for the info. Seem a major PIA to set up a separate routine for each camera! I am going to look for other cameras that CAN work with ST (I have not researched yet), as it appears the Arlo is not concerned (or willing to communicate) about our issue, after three months of outage.
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For me it is still not working. Cannot create any routine in the Smartthings app based on my Arlo Camera sensors. (notification on movement or low battery for example)
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As far as this motion fiasco I have e put my motion automation into Alexa which is working well. I don't even have an echo dot or anything just downloaded the alexa app onto my tablet. Need to have a prime account though. All my other automations besides motion are still in ST.
Just because I have a work around does not mean I haven't forgotten how I think this Arlo company is worthless.
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I retract my previous email.
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Can we get an update from Arlo on what the status is to get Smartthings motions working again? Is it still being worked on or you are no longer working on it. We all need to know if we need to jump ship.
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I reported the outage in mid November, that is why I believe either they don't really care or they are incompetent. Not sure which is worse.
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Never had a problem now last update cameras are slow to respond recording only one of many is fast the others lag behind and in SmartThings app nothing happens no notifications no triggers being carried out so lights are off always when Arlo is detecting objects in it’s own app tech support is extremely poor I am highly disappointed and am considering just buying a new system one that actually helps on the other side Samsung has 100% great tech support they even call back to make sure you are either up and running or still need their help genuine I’m not sure but at least they answer and try and help you version 3.5.13 iOS 12 and android 12 Arlo pro2
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I have the same setup and it is not received any notifications. lol
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My Arlo cameras have quit giving any kind of motion notifications period now. They don't even give notifications with the app
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I still have Arlo integrated with ST but did delete any automation in ST that had to do with the cameras. Alexa is doing a good job at detecting the motion events from Arlo and turning on lights. I was having a problem with intermittently not turning the lights off. This may have been the way I set up the cameras and lights in Alexa. Now I have each light or smartplug in its own Group. Before I was trying to control a device and now set it up to control the Group. Seems to be working better now.
Side note to stir the pot...
Anyone else notice it has been past a whole month with no updates from Arlo Moderator
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