Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Will arlo support homekit?

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FriarJnr Star
Star

@hhzhao wrote:

I am in the same frustrated boat, no matter what steps that I have taken (from great community members here), I just can not pass the "Uncertified Accessory" error. At this point, given all the feed back from members exoeriences with limited function within HomeKit, I am pretty much given up on trying. On a side note, the support from Arlo is pretty much a joke, all they will tell you is check with all the settings on your phone, whihc if any of those not set, you won't even get to HomeKit anyway! I am seriously think there is no knowledge and communication within Arlo about this "HomeKit" roll out and how neglated on provide a truly tested, well supported solution at this time! Or, it is Arlo's efforts to have you stick to their App, and "HomeKit support" is nothing more a market gamic! 

 

For everyone's reference, here is my system info:

Base unit: 4000r3

Camera: Arlo Pro

iOS: 13 Beta 7 (public) and iOS 12.4 (it is correct, for iOS 12, it did not creat temp Homes)

All up to date software and firmware.

 


I feel your pain.

 

I've switched to a Netatmo Smart Outdoor Camera which setup and worked perfectly 1st time, which is ironic as the actual hardware is older than Arlo's, yet it works with HomeKit. An imminent firmware update will also make it work with Apple's Secure Video, Arlo take note!!!

 

They have also announce a doorbell which, shock horror, contains an actual camera 😱 This will be purchased upon release.

 

Now I know certain people will point out that these are hardwired but that is no excuse for Arlo not getting their stuff working with HomeKit after all this time, which they incidentally promised months ago, and for releasing a doorbell which basically makes you buy another camera to make it worthwhile!

 

I'd also like to add the major fail of their solar panel which appears to come with a non-weather resistant cable/connector judging by all the complaints 🤣 Again, Arlo haven't address this, they suggest you put sealant around the connector so then it can't be removed 🙄

 

Bye bye arlo 👋🏻

Model: VMB4000 | Arlo Pro/Pro2 Base Station
tomtomkinson Aspirant
Aspirant

Got it working after re-starting my phone once and the bridge twice.  Still getting the temp home pop ups though less frequently.  Did not have to touch home hubs.

 

Seems to work well thus far on home network, homekit integration doesn't work at all over cellular however which pretty much defeats the purpose.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
jonesaus Apprentice
Apprentice
Do you have a hub device such as Apple TV or homepod or iPad configured to be a hub? This is needed for HomeKit remote access via iCloud
tomtomkinson Aspirant
Aspirant

I do.

 

All other homekit devices function normally over cellular.

tomtomkinson Aspirant
Aspirant

Your response got me thinking, I hadn't re-booted my apple tv yet.  I did a restart and now homekit integration works over cellular.

 

Will update if anything changes over the next few days of testing but as of now, it all works as advertised.

speedracer43 Star
Star

@tomtomkinson wrote:

Your response got me thinking, I hadn't re-booted my apple tv yet.  I did a restart and now homekit integration works over cellular.

 

Will update if anything changes over the next few days of testing but as of now, it all works as advertised.


Do Siri commands work if you try to view a particular camera? Thanks

Model: VMB4000 | Arlo Pro/Pro2 Base Station
tomtomkinson Aspirant
Aspirant

They do, really fast.  Takes maybe 10-20 seconds for the live image to render in but has worked consistently.

speedracer43 Star
Star

Thanks, I just can't figure it out. I tell Siri show me "xxx camera" in "yyy room" and all it does is open that room in the Home app. I have reset everything, AppleTV, HomePods, Arlo Base Station, router, phone. What is crazy is if I say show me garage camera, a name I have never used with an Arlo camera, it will open one of the cameras. This is the feature I really want to work. Thanks again for letting me know.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Genau Initiate
Initiate

Add me to the shockingly long list of users experiencing the "Uncertified Accessory" error when attempting to add their Arlo setup to Apple's HomeKit. Leaving the extremely limited functionality aside for the moment, I can not express how frustrating this is/was.

One of my cameras (orig. Arlo Pro) began acting up recently where the motion sensor no longer functions, essentially rendering the camera useless. So now I am counting down the days when the whole setup ceases to function and I can finally abandon Arlo's amateurishly executed hardware for good.

Especially considering the cost of entry, Arlo has proven to be the most frustrating hadware purchase I've ever made. The Ford Edsel of security cameras/hardware, indeed.

Doesn't matter if you've got the right hardware and firmware and follow the instructions to the proverbial "t" – it simply will not work. Stunningly infuriating incompetence at its finest.

arlo-homekit.png

Expedy Apprentice
Apprentice
Not sure, but I think opening cam in Home app is what it’s intended to do.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
The_Ricky Guide
Guide

@speedracer43 wrote:

Thanks, I just can't figure it out. I tell Siri show me "xxx camera" in "yyy room" and all it does is open that room in the Home app. I have reset everything, AppleTV, HomePods, Arlo Base Station, router, phone. What is crazy is if I say show me garage camera, a name I have never used with an Arlo camera, it will open one of the cameras. This is the feature I really want to work. Thanks again for letting me know.


Im also having the same issue, I can't get Siri to open the correct camera. 

Highlighted
rupert2005 Aspirant
Aspirant

Pleas add me to the list .I have the same problem.

KCDesert42 Guide
Guide

Same problem that I reported more than a month ago. This is RIDICULOUS, Arlo. Spent $1000 on your garbage and all I get is ZERO support, ZERO solutions like thousands of other suckers. Fix IT or give all of us FULL refunds, immediately. #ARLOLAWSUIT

Model: VMB4000 | Arlo Pro/Pro2 Base Station
cfeller13 Aspirant
Aspirant

Several months ago I purchased two new Arlo Ultra cameras (with base) to compliment my existing 12 Arlo Pro 2 cameras.  I did this in anticipation of the HomeKit integration.  Much to the Arlo communities surprise, integration was released for the Arlo Pro 2 cameras.  This does me very little good after I swapped to the updated base station.  Even though their press release in January indicated integration for the Pro model they have yet to deliver.  Customer service continues to tell me it is the fault of engineering.  Any suggestions?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera