Homekit token reset

[aj22]

Can I get a token reset as well?

Firmware: 1.17.1.2_3987_0e6c162
Hardware:VMB4000r3

Thanks

[JamesC]

Millie821,

I've sent another token. Do you still experience the same behavior?

JamesC

[Lasse_]

Hi,

It worked for 1 of 3 basestations. 

VMB4540r2

Serialnumber A0E2017LA08D9 - able to add and works with Homekit

VMB5000r4

Serialnumber 5GP60C7VA0747 - in HomeKit when adding it says "Not certified device", and then "can not add accessories, the setting code is incorrect" (tried using the qr code and writing the numeric code manually that is on the sticker)

VMB4540r2

Serialnumber A0E2067XA0A20 - in HomeKit when adding it says "Not certified device", and then "can not add accessories, the setting code is incorrect"

[JamesC]

Lasse_,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Millie821]

Yes unfortunately I’m still not able to see HomeKit in my app.

[Talktotone]

Could you please reset the Apple Homekit Token? For some weird reason they stopped working.

[JamesC]

Talktotone,

Your base station must be online to receive a token refresh. Check the base station status and make sure it is online.

JamesC

[Talktotone]

Hello thanks for getting back. I can confirm base station is online and connected to the net. Serial number 4RE3857AA11E9
Thanks

[JamesC]

Talktotone,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Talktotone]

Thank you - all set up now

[barlo]

Can I get a token reset please?

[sarge_ind]

Hello,

Can I get my token reset as well please?

Thanks!

[JamesC]

barlo, sarge_ind

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Urbanski]

Hi, I removed my Arlo base from HomeKit but would like to re-add it. Could you send a token reset request?

[JamesC]

Urbanski,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Lasse_]

Hi JamesC,

All 3 base stations works fine now with HomeKit. 

Thanks for your help, appreciated.

Best regards,

Lasse

[Paulmarkiewicz]

Hello

Can I have a token reset as well please? I’m stuck on ‘Discovering your device. Please wait.’ Thanks

[ShayneS]

@Paulmarkiewicz

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[aj22]

Can I get it reset again please? Homekit stopped recognizing Arlo and I removed it from Homekit to try to add it again from Arlo but now it keeps spinning!

[JamesC]

aj22,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[aj22]

Thanks James! I tried power cycling but it still doesn't work. Keeps spinning!?

[Bender2996]

Hi James,

Would you please send a token reset to my base station as well?

Pro Base Station Three-LED VMB4000 

[JamesC]

Bender2996,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[aj22]

Hi James, 

Can you please look into this? It had worked before but this time around when you reset the token, it didn't fix the issue?

[JamesC]

aj22,

I've sent a second token reset to your base station. Please try again and let me know the results.

JamesC

[aj22]

Thank you! It worked this time. Appreciate your help.