This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can I get a token reset as well?
Firmware: 1.17.1.2_3987_0e6c162
Hardware:VMB4000r3
Thanks
Solved! Go to Solution.
- Related Labels:
-
Arlo Mobile App
-
Troubleshooting
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've tried the steps of recycled power on the Base station as documented already. I also have the latest version of the app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I seem to have the same problem but was originally told to reset my base station and then re-sync all the cameras. Before climbing ladders and spending the day re-syncing 5 cameras,
could you try a token reset and see if that clears up my HomeKit problem>?
Thank you in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can i get my token reset as well please
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dropped
I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.
Thank you
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you - this fix worked.
Please make sure the support team (who answers the chat) know about this fix. They told me the only way to accomplish getting the device reconnected on HomeKit is to reset the base and re-sync all devices.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Stroodle
It sure is, I have reset your HomeKit token, please reboot your base station and try again. Also, please make sure you have the latest version of the Arlo mobile app v3.6 installed.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the reset and info. I did restart the base station and confirmed all devices have the latest firmware as well as the app but during setup for HomeKit, no device is found now? Previously I would see it very quickly but in the next few steps it would fail. Now I can’t get by the first screen in the setup. Any ideas? I’ve tried different access points on the network, even though I can view the cameras in the Arlo app on any of them, with no change.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Disregard the last post. It’s now working and I was able to set it up. Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Base station is wired to router with extremely fast internet. Gigabit.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@DaDon I have reset your token, please reboot your base and try again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi can I request a token reset. Apparently that’s what I need to do to fix my HomeKit connection problem
1.17.1.2_3987 0e6c162
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
bluebrightfire,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi i have 2 base stations thati want to have a homekit reset please
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
DvxAznxvb,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello. I’m having troubles connecting Arlo to HomeKit. Worked once before. Have 3 basestations. Token reset seems to be the key to this issue. Please send me that if thats what i need to fix my connection problem. Thanks.
- VMB4540r2 1.18.0.3_1136_d554faf
- VMB4540r2 1.18.0.3_1136_d554faf
- VMB5000r4 1.18.0.3_1197_d554faf
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Lasse_,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you reset my Homekit tokens please?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can I get a token reset as well to my base station?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
petermfox, Millie821
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The token reset does not appear to have worked. I’ve powered off the base station twice. The HomeKit feature still does not show up in my Arlo app. I’ve tried uninstalling my Arlo app as well. Are there any other solutions? Thanks for you assistance.
-
Amazon Alexa
101 -
Apple HomeKit
660 -
Apple TV App
7 -
AppleTV
27 -
Arlo Mobile App
57 -
Arlo Pro
2 -
Arlo Pro 2
1 -
Arlo Q (Plus)
1 -
Arlo Secure
9 -
Arlo Smart
36 -
Arlo Wire-Free
1 -
Before You Buy
29 -
Features
82 -
Firmware Release Notes
8 -
Google Assistant
80 -
IFTTT
75 -
IFTTT (If This Then That)
117 -
Installation
87 -
Modes and Rules
13 -
Motion Detection
1 -
Online and Mobile Apps
70 -
Samsung SmartThings
72 -
Security System
1 -
Service and Storage
5 -
SmartThings
73 -
Troubleshooting
385 -
Videos
1
- « Previous
- Next »