Arlo|Smart Home Security|Wireless HD Security Cameras
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Collin_carter
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
415 REPLIES 415
Mocajr66
Aspirant
Aspirant
Can you please send rest token to my base station?
adelcayre-pals
Aspirant
Aspirant

Hi, I just purchased and installed a new base station (with another account) in Spain.

Same issue than in France/Paris, I am unable to add it to my Home in HomeKit.

Could you please reset the token of the VM5000 linked to this email address/account please ?

Thanks a lot

 

Dieppy89
Aspirant
Aspirant
I need my HomeKit token reset please
ShayneS
Arlo Moderator
Arlo Moderator

 

@Dieppy89 

@adelcayre-pals

@Mocajr66

 

I have reset your tokens, please reboot your Base Station and try again. 

KrasavchiK
Aspirant
Aspirant

SORRY!

BUT... CAN YOU HELP ME TOO?

I CAN'T CONNECT MY ARLO CAMERAS TO APLPE HOMEKIT

Pdog439
Aspirant
Aspirant
Same. It’s a never ending problem. Every few weeks for me. Please reset me (again!) too.
ShayneS
Arlo Moderator
Arlo Moderator

@Pdog439 @KrasavchiK

 

 

I have reset your tokens, please reboot your Base Station and try again. 

Dieppy89
Aspirant
Aspirant
Please reset my token again. It keeps stuck on “discovering your Device…”
Blah37
Aspirant
Aspirant

Can you also send me a reset token? Haven’t been able to setup HomeKit with my Arlo pro 2 since the feature came out!

msjeremyc
Aspirant
Aspirant

It seems that I need the token reset as well. Please include me in the next batch.

 

Thank you,

msjeremyc

ShayneS
Arlo Moderator
Arlo Moderator

@Dieppy89 @Blah37 @msjeremyc

 

I have reset your tokens, please reboot your Base Station and try again. If you are having an issue still, please make sure you have the latest version of the Arlo mobile app. You can also try removing and reinstalling the app. 

Pdog439
Aspirant
Aspirant
HomeKit isn’t even an option in my Arlo app anymore. It’s gone.
ShayneS
Arlo Moderator
Arlo Moderator

@Pdog439

 

You can try removing & reinstalling the app. These are the compatible base station/Smart Hubs How do I connect my Arlo camera to Apple HomeKit?

Pdog439
Aspirant
Aspirant
You may be missing the issue. I’ve used the same app, base station, etc. for a long time. HomeKit worked fine. Out of nowhere, HomeKit is no longer in the app to setup.

Reinstalling the app and resetting the base station do not work.

How can HomeKit disappear from the app? Was it removed in a recent update?
ShayneS
Arlo Moderator
Arlo Moderator

@Pdog439

 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

itsme77
Aspirant
Aspirant

Can someone please reset my homekit token for Base station 5GN59A7GA0065

chaanx
Aspirant
Aspirant

Hi, could you please send me a Homekit reset token as well?

Thank you!

ShayneS
Arlo Moderator
Arlo Moderator

@itsme77   @chaanx

 

I have reset your tokens, please reboot your Base Station and try again. 

 

Mocajr66
Aspirant
Aspirant
Please can you reset my token again.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Mocajr66

 

I have reset your tokens, please reboot your Base Station and try again. 

Mocajr66
Aspirant
Aspirant
Thanks working great
JJB163
Aspirant
Aspirant
Experiencing the same issue with establishing a HomeKit connection. Latest app & firmware installed; need a token reset please.
ShayneS
Arlo Moderator
Arlo Moderator

Hi @JJB163

 

I have reset your tokens, please reboot your Base Station and try again. 

staring07
Aspirant
Aspirant

Can you please reset my token as well.

ElsDeCorte
Aspirant
Aspirant

My HomePod Mini's stopped chiming ... can you please send a reset token?

 

Thanks,

 

Els