HomeKit Pairing Code

[Vlsech]

Hello

I have an older Arlo 2 Pro with no HomeKit pairing code listed on the base station.  Sounds like a token reset would give me one.  Is that true?

If not, how would I obtain a code?

thanks,

Vince

[Shadik]

Hello,

please send me a token reset to add Arlo to HomeKit

Thanks in advance

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Shadik]

Thanks very much for the quick reply. it is still not working.

Please send another token reset and let me know.

Thank in advance

[BrookeN]

ALright, I reset it again. Please use the steps to set up without a code.

[Shadik]

Thanks again.

i just discovered that I had conflict running to instances of Homejit which maybe causing it to not work.

can you please send a token reset one more time.

thanks in advance 

[BrookeN]

It has been reset. 

[Shadik]

Hi Brook,

I think I need some help here.

all cameras still show no response inside HomeKit.

Do I need to go into the Arlo app, remove my base station from homekit and then get another reset token?

[Shadik]

I tried to remove the base station from HomeKit and it says cannot be removed because it is not connected.

Any help here would be greatly appreciated

[BrookeN]

You can try logging out of the account and then restarting the phone. Logging back in and then doing the steps to restart the basestation. If that does not work you would need to reset the basestation fully, however you will need to add the cameras back onto the account. 

[Shadik]

I just tried all of those steps.

HomeKit no longer showes under settings in the Arlo app which is what I had initially before you sent the token reset.

please send another token reset.

thanks in advance

[Shadik]

 this is what I see now

[BrookeN]

You are reset.

[Shadik]

Hello,

I am still having touble getting my arlo base station to pair with HomeKit.

Under settings I don't even see HomeKit any more.

I just delted everything including my base station and the cameras and re-added everything.

Please send me a token reset to enable HomeKit pairing.

Thanks in advance.

[BrookeN]

Alright I sent a reset again.