Arlo|Smart Home Security|Wireless HD Security Cameras

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Vlsech
Guide
Guide

Hello

 

I have an older Arlo 2 Pro with no HomeKit pairing code listed on the base station.  Sounds like a token reset would give me one.  Is that true?

If not, how would I obtain a code?

 

thanks,

 

Vince

189 REPLIES 189
BrookeN
Arlo Moderator
Arlo Moderator

@Klopt I do not see a basestation on the account to reset a token. Is there perhaps another email address? If so please dm me that information. To use homekit you must have an Arlo SmartHub or Arlo Base Station (VMB5000, VMB4540, VMB4500, or VMB4000)

Jeremy_Alejandr
Star
Star

Hi, I also need a reset token for my base station (VMB4000r3). Thank you in advance.

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

darkarena
Aspirant
Aspirant

Can you please reset the token in my base station as well?

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Versaw
Aspirant
Aspirant

@BrookeN Could I also have a token reset please? Thanks!

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

:How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

GetNorrised
Aspirant
Aspirant

Having the same issue and would like to request a token reset request for my base station. Thanks

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Masso
Aspirant
Aspirant

Hi, I also need a reset token for my base station . Thank you in advance.

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Jensen39
Aspirant
Aspirant

I too need my HomeKit token reset

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

MarcoIo
Aspirant
Aspirant

Hi, I Need too a reset token to mi base station.Thanks.

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184