Arlo|Smart Home Security|Wireless HD Security Cameras

HomeKit Pairing Code

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Vlsech
Guide
Guide

Hello

 

I have an older Arlo 2 Pro with no HomeKit pairing code listed on the base station.  Sounds like a token reset would give me one.  Is that true?

If not, how would I obtain a code?

 

thanks,

 

Vince

227 REPLIES 227
BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

:How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

gunnerou
Aspirant
Aspirant

Unfortunately that did not resolve my issue. When I’m going through the HomeKit workflow through the Arlo app, it is still requiring a code for the hub. 

BrookeN
Arlo Moderator
Arlo Moderator

Did you follow the steps to set up without a code? Try logging out of the account and logging back in. And then following the steps provided to set up without a code.