HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[Jarklejam]

This seems like a very common issue. I just set up my Ultra Smarthub and get the same “uncertified” error. Can I get a new token?

[JamesC]

Jarklejam,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[applerama]

Hello, can you please send a token to my account?

[JamesC]

applerama,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[kiranchitturi]

Hi,

I am having the same problem. Can you reset my token as well?

Thanks,

Kiran

[JamesC]

kiranchitturi,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Xapphire13]

Hi James,

I’m having the same issue, could you reset my token also?

Thanks!

[R1234]

Hi James,

I’m having the same issue, could you reset my token also?
My base station is a VMB5000r5.
Thank you.

[JamesC]

Xapphire13, R1234

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[meolsen]

I hav a brand new kit with two Arlo ultra 2 cameras and a base station.  I get a warning that the it is an "uncertified accessory" and the set up fails.

I rebooted the base station, deleted and re-added it.  Same error.

[johnb263]

Also the same problem - please send token - model is VMB4000r3

Thank you

[JamesC]

meolsen, johnb263

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Jbt2079]

Can you send my unit the token reset?

[JamesC]

Jbt2079,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Wilkmandoo]

Hi - I am having the same issue. Can you please send me the token?

Model VMB4000r3

[joshuajanderson]

I'm having the same issue, can you reissue token please.

[JamesC]

Wilkmandoo, joshuajanderson

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Wilkmandoo]

Hi @JamesC - I have rebooted (by removing and reapplying power) and followed the instructions on the link you provided.

I have now tried this three times.

Unfortunately (as per the attached screenshot) although my devices are "found" on each occasion it doesn't seem to progress past this point. Even it I leave it "discovering" for >5 minutes.

I have checked that there are no firmware updates available. I am running 1.16.3.4_3614_c289687

Any suggestions?

Your assistance is appreciated. Thanks.

[JamesC]

Wilkmandoo,

If you're still experiencing an issue after i've sent you the token reset, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Fandy]

Hi James,
Can you please sent a new token to my device for a reset? Thanks.

[JamesC]

Fandy,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[ffejnosliw]

Can you send a token request to my base station?

[JamesC]

ffejnosliw,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Motorsportuk]

Hi James,

I am having the same problem with VMB4000r3 base (I have 2 bases, the VMB5000 is fine). Please can you send the token for the 4000r3?

Thanks Andrew

[Fishbulb00]

I have the same problem with my VMB5000r5 base station. @JamesC please send me a token. Thanks.