HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[JamesC]

Bryshi, Payneful13

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Payneful13]

That worked, thanks!

[FurryYak]

I have been trying to get my base station connected to HomeKit for ages. Can you please reset my token?

[JamesC]

FurryYak,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[RevErnald]

Can you send the token to my base station? I’m having the same issue.

[JamesC]

RevErnald,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[JayhawkLaw]

I continue to receive the Uncertified Accessory error. Three chats with support with no solution and each disconnected.

[Jlehman]

I’m having this same issue. I’d like to request a token reset as well.

[JamesC]

JayhawkLaw, Jlehman

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Sceeter]

Having same homkit setup issues, can you help send updated token to mine too?

[JamesC]

Sceeter,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Lorix]

Hi James. I need my token reset as well.

[JamesC]

Lorix,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[MarkSA]

Sorry. Removing request. After I posted..it miraculously appeared and connected to homekit.

[JG222]

Hi James -

Would you please send a new token to my VMB4000r3 base station? I’m unable to add my device to HomeKit.

Thanks!

[JamesC]

JG222,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[JG222]

Worked like a charm. Thanks so much.

[Bduncan]

Can I please get a token reset for my 4000r3 base station?

[JamesC]

Bduncan,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[djcruz04]

Hi James, 

I am not seeing the base station appear when trying to set up with Homekit. Will sending a token reset fix this issue? If so, please send one my way. 

Thanks,

[JamesC]

djcruz04,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[fgomecs]

@JamesC
Could I also get the token? I just purchased these this week at Costco and I am getting the same error. My product is the ultra 2

[regieromo]

Hi. I need a new token too if that fixes the problem to not be able to setup homekit.

[regieromo]

Hi. I need a new token too if that fixes the problem to not be able to setup homekit.

[regieromo]

@JamesC 

[Flufdk]

Can you send the token to my base station? I’m having the same issue