VMB5000 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[whitekies]

Please reset my token.

[pgm_hellas]

Doesn't seem to do anything. Can you try again please?

[ShayneS]

@pgm_hellas @whitekies

I have reset the tokens, please reboot your base station and try again.

[SureshBP]

Hi JamesC, please send me a token reset so I can add to HomeKit. I get the uncertified accessory error. Thanks!

[DWMJMM]

I cannot add HomeKit . Please send me the token

[ShayneS]

@SureshBP @DWMJMM

I have reset the tokens, please reboot your base station and try again.

[duggie]

Could i get a reset token please as had to remove apple homkit and want to add it back on

[ShayneS]

Hey @duggie

I just reset your HomeKit token, please reboot your base & try again

Thanks

[tzelko]

I need a token reset

[ShayneS]

@tzelko

I just reset your HomeKit token, please reboot your base & try again

[tzelko]

Still not coming up. I don't have a HomeKit setup code on the base station and the HomeKit link in the Arlo app does not appear. Any ideas??

[ShayneS]

@tzelko

Can you try and remove/reinstall the app once.

[tzelko]

It actually showed up on my iPad and I was able to connect though it. Odd but I'm set now! Thank you.

[IgnacioMZ]

Hi! Can you please send me again a new token? With the update i miss the HomeKit

[JT_Arlo_User]

I have two VMB4540 smarthubs. For some reason, one of them stopped working with HomeKit recently. Could you please reset my HomeKit tokens? 

[ShayneS]

Hi @IgnacioMZ @JT_Arlo_User

I just reset your HomeKit token, please reboot your base & try again

[duggie]

Hi, that time again to hijack another post to request a token reset please so i can re add my arlo to homekit please?

thanks in advance

[tzelko]

I need a reset again. 

[ShayneS]

@duggie @tzelko

I have reset your HomeKit token, please reboot your base & try again

[Retired_Member]

I assume this issue would be resolved.  When I select Setup HomeKit, it starts spinning on Devices Found but never returns.  I’ve bounced the Bridge a couple times to no avail.

‘’Please advise.

[ShayneS]

@Retired_Member

You can try removing and reinstalling the Arlo app.

[kcjchan]

Hello, can I get a token reset please? Thanks.

[ShayneS]

Hi @kcjchan

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Retired_Member]

I have removed the arlo app (uninstalled) and rebooted the bridged/hub and verified the firmware was up to date.  I am still having the issue.  I’m not sure if it matters but I have Ultra’s, Pro4’s and Pro’s.  

Bridge/Hub Info:

MODEL VERSION: VMB5000r5A

FIRMWARE VERSION: 1.17.2_1157_0e6c162

PHONE INFO:

OS: Apple iOS

MODEL NUMBER:  ML9C3LL/A

SOFTWARE VERSION: 15.3.1

[ShayneS]

@Retired_Member

Do you have another iOS device you can try from?