HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[cwrobertson]

I need a token reset for my vmb4000.

[ShayneS]

@cwrobertson

I have reset the token, please reboot your base station and try again.

Thanks

[cwrobertson]

Still not showing any devices found when it searches for HomeKit.

[ShayneS]

@cwrobertson

I reset it again, please pull the plug and wait a minute or two.

[cwrobertson]

Ok reset it and waited 3 min. Then plugged in. Cameras back up. Still no HomeKit devices shown.

[cwrobertson]

Any other ideas?

I even brought an Apple TV 4K next to it and plugged it in as well for power so it was all within feet of each other.

[cwrobertson]

I honestly don’t know why this has to be so hard. It never works as instructions say it should. Just keeps spinning looking for devices.

Why?????

[cgorriaran]

That did it. Thx!

[cwrobertson]

Any other thoughts on how to get this to work with HomeKit?

[cwrobertson]

Anyway someone can help me get this working?

I don’t mean to be a bother at all I am just frustrated with trying to follow instructions that simply don’t seem to work.

[Jamesxu]

Same issue here, can’t connect HomeKit.can you help?

[ShayneS]

@Jamesxu

I have reset the token, please reboot your base station and try again.

[dirt7566]

I have the same issue, I bought a refurbished base station to connect my cameras to HomeKit and it says device is out of compliance.

jason

JamesC

[Centerface]

Like others in this thread I’m having issues setting up my SmartHub with Homekit. This is the first time setting it up and it’s getting stuck on “Discovering your devices”.

Firmware is up to date, and I’ve power cycled the hub a couple times now.

[Jamco]

I cannot believe this integration with HomeKit is still a problem with Arlo. I noticed around a month ago my cameras were no longer working in HomeKit after working fine for around  a year. I finally deleted them from HomeKit and started the integration using the Arlo app when I got to the same issue that everyone else has encountered indicating “searching for device” and getting no further. Since I am running the latest firmware and the Arlo 3.5.8 and still having a similar problem with people going back 3 years without a reasonable software fix from Arlo I can only assume the Arlo team cannot fix the issue as it must be a bug deep within the code.  Please provide me a token reset or whatever work around the team has come up with before I remove the cameras entirely and go with another competitor.  Thank you 

[ShayneS]

@Jamco @Centerface @dirt7566

I have reset the token, please reboot your base station and try again.

[Jamco]

Done and works 

thank you 

[Darkknight3008]

Hello I also need this token reset. Can you please help me?
@ShayneS

[ShayneS]

@Darkknight3008

I have reset the token, please reboot your base station and try again.

[Dpaz]

James,

How can I request a reset token for base station as well?

[pgm_hellas]

Can you please reset my Homekit Token on my Arlo Pro2 Hub. It used to work without issues but not I can't get it to connect to the same access point and Home. I reset the home in homekit, rebooted but the problem persists. 

Thanks

[ShayneS]

@Dpaz @pgm_hellas

I have reset the tokens, please reboot your base station and try again.

[Mrjjh]

Please can you send a token to reset it. I am having an issue with HomeKit and have updated the app as suggested.

[ShayneS]

@Mrjjh

I have reset the token, please reboot your base station and try again.

[Mrjjh]

Thank you it’s working now