Arlo|Smart Home Security|Wireless HD Security Cameras

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spatel9114
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Follower
I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?
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Tcalhoun
Aspirant
Aspirant

Same issue.  If I can't use with homekit, i'll have to find another solution.  Any resolution to this?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Tcalhoun

 

Can you please PM me with your Admin email you used to create your Arlo account & I will reset your Homekit token.

Tcalhoun
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Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

@Tcalhoun

 

I have reset your token, please reboot your base station/Smart Hub and try again.

ReggiefromPA
Aspirant
Aspirant
Thank you it worked
paulbw
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Aspirant
I’m getting the same issue on my base station. Can you help me?
Tcalhoun
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Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

Hi @paulbw

 

Can you please PM me with your Admin email you used to create your Arlo account & I will reset your Homekit token.

akarlouser
Aspirant
Aspirant

Hi I'm having the same issue with my VMB5000r6. Does my device need the token updated?

ShayneS
Arlo Moderator
Arlo Moderator

Hi @akarlouser

 

I have reset your token, please reboot your base station/Smart Hub and try again.

GreenDayPR
Aspirant
Aspirant

Hello,

 

Could I also please get a token reset? Thank you.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @GreenDayPR

 

I have reset your token, please reboot your base station/Smart Hub and try again.

GreenDayPR
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Aspirant
CRCaldwell
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Aspirant
I’m having the same “uncertified accessory” error code trying to set up Apple HomeKit. Can you reset my base station token as well?
ShayneS
Arlo Moderator
Arlo Moderator

 

@CRCaldwell

 

I have reset your token, please reboot your base station/Smart Hub and try again.

AndrewMJ
Aspirant
Aspirant
Hey JamesC,

I’m having the same issue. I know this thread is old but is it possible for me to get a token as well?

Thanks
ShayneS
Arlo Moderator
Arlo Moderator

Hi @AndrewMJ

 

I have reset your token, please reboot your base station and try again.

CRCaldwell
Aspirant
Aspirant
@ShayneS. Thanks! That fixed the issue.
AndrewMJ
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Aspirant
Thanks! @ShaneS that worked for me!
DanneArlo
Aspirant
Aspirant
Hi

I have the same issue. Can you please help me?

I have a vmb4500.
Mark-V
Arlo Moderator
Arlo Moderator

Hi @DanneArlo ,

 

I have reset your token. Please reboot your Base Station and try again.

 

Thank you,

Mark V

L3 Tech

DanneArlo
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Romycno
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Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

HI @ Romycno

 

Pouvez-vous s'il vous plaît me PM avec l'e-mail de votre compte administrateur que vous avez utilisé lors de la configuration de votre système?

 

Merci

Texas_Native
Aspirant
Aspirant
Hi can I get a token reset as well? Thanks in advance!