VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[Tcalhoun]

Same issue.  If I can't use with homekit, i'll have to find another solution.  Any resolution to this?

[ShayneS]

Hi @Tcalhoun

Can you please PM me with your Admin email you used to create your Arlo account & I will reset your Homekit token.

[Tcalhoun]

PM sent.

Thanks Shayne

[ShayneS]

@Tcalhoun

I have reset your token, please reboot your base station/Smart Hub and try again.

[ReggiefromPA]

Thank you it worked

[paulbw]

I’m getting the same issue on my base station. Can you help me?

[Tcalhoun]

Got it working for me as well.

[ShayneS]

Hi @paulbw

Can you please PM me with your Admin email you used to create your Arlo account & I will reset your Homekit token.

[akarlouser]

Hi I'm having the same issue with my VMB5000r6. Does my device need the token updated?

[ShayneS]

Hi @akarlouser

I have reset your token, please reboot your base station/Smart Hub and try again.

[GreenDayPR]

Hello,

Could I also please get a token reset? Thank you.

[ShayneS]

Hi @GreenDayPR

I have reset your token, please reboot your base station/Smart Hub and try again.

[GreenDayPR]

Resolved! Thanks!

[CRCaldwell]

I’m having the same “uncertified accessory” error code trying to set up Apple HomeKit. Can you reset my base station token as well?

[ShayneS]

@CRCaldwell

I have reset your token, please reboot your base station/Smart Hub and try again.

[AndrewMJ]

Hey JamesC,

I’m having the same issue. I know this thread is old but is it possible for me to get a token as well?

Thanks

[ShayneS]

Hi @AndrewMJ

I have reset your token, please reboot your base station and try again.

[CRCaldwell]

@ShayneS. Thanks! That fixed the issue.

[AndrewMJ]

Thanks! @ShaneS that worked for me!

[DanneArlo]

Hi

I have the same issue. Can you please help me?

I have a vmb4500.

[Mark-V]

Hi @DanneArlo ,

I have reset your token. Please reboot your Base Station and try again.

Thank you,

Mark V

L3 Tech

[DanneArlo]

It works now. Thank you 🙂

[Romycno]

Bonjour ! J’ai le même problème !

[ShayneS]

HI @ Romycno

Pouvez-vous s'il vous plaît me PM avec l'e-mail de votre compte administrateur que vous avez utilisé lors de la configuration de votre système?

Merci

[Texas_Native]

Hi can I get a token reset as well? Thanks in advance!