HomeKit Integration won’t work

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[JamesC]

flaquete,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Wolverine_55]

I am having the same problem...Not able to add to HomeKit

[Wolverine_55]

Can I please get a new token and reset ?

[phatamerican]

Same issue. Please help

[JPSmall007]

James,
Would you please send a token reset so I can set up HomeKit?

Thanks

[JamesC]

Wolverine_55, phatamerican, JPSmall007

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Bugsy6]

Hello ShayneS,
Having had the exact same issues, could I get a token reset please.
Cheers

[Nepher]

Gosh! Hope I found the right place! I cannot add to homekit, 4000r3 latest firmware + arlo pro 3... It's not even saying unsupported, When I add the bridge from arlo app, it says it is already added and next page is homekit setup failed. Could the token solution solve this?
Thanks!

[Mark-V]

Hi @Bugsy6 ,

Do you still need the token reset? Please let me know and I will run it ASAP.

Thank you,

Mark V

L3 Tech

[ShayneS]

Hi @Bugsy6 @spatel9114 @dshoe3926 @nepher

Did resetting your base station token resolve this issue for you?

[Perkj]

@JamesC can you please reset my token. Experiencing the same issue. 

[Bugsy6]

All systems go, now! Thanks again for your help.

[QLS_Burns]

I’m having the same issue. I had this base station connected to a different Apple TV at home. I wanted to move this arlo base station to work, so I factory reset everything, and now HomeKit gets stuck on discovering indefinitely.

[Perkj]

@JamesC disregard my request above. Was able to get support to reset the token via live chat. 

[SBrad007]

James, 

I too am having the same problem. Can you please reset the token for me? 
thank you

[Scomull]

Hi James, I’m having the same problem.

I’d appreciate if you can help me.

Thanks in advance

[ShayneS]

@Scomull @SBrad007

I have reset your tokens, please reboot your SmartHub/Base station and try again. 

[Scomull]

That worked - thanks!!

[xolinlevh1]

I am having the same issue (support told me they could call me back in 24-48 hours) any chance someone can resolve it here quicker? 

[leadingmore]

I swear I saw both my base stations once after I click on Arlo App->Settings->HomeKit->SetUp. I can’t remember which one is which so I backed out and checked the device info. Since then the SetUp screen always stalls on “Devices found”.

I tried both wifi connection that are connected to the same router the base stations are connected to. I don’t know how I got the devices to show up in the first time.

Would reset the token work in my case?

[ShayneS]

Hi @leadingmore @xolinlevh1

I have reset your tokens, please reboot your SmartHub/Base station and try again. 

[SBrad007]

Thanks, that fixed the issue 

[cvapr]

Hi James. I am having the same problem with one of my base stations.  One synced with home kit just fine, the other fails with an unregistered device error. 

The base station in question has the serial Number: *******A285C and MAC *******F938

thanks in advance. 

[xolinlevh1]

That did it! thanks!

[green12]

I have similar issues while adding the base station to homekit. Could I get a token reset as well.