VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[needarlohelp]

@JamesC, would it be possible to get my token reset please? I'm getting the same "Uncertified Accessory" error as well.

[vstyver]

Could you please send me a new token so I can add arlo to my homekit?

[poyopoy]

Wow. After all the hurdles with getting HomeKit setup, I ended up removing it as well, mainly because of the battery drain.

With my front camera which detects activity a lot since we’re near a park, I’m losing at least 5% battery in 1 day with HomeKit. When I removed it from HomeKit, I get between 1-2% a day.

[RamKesha]

Hello!

I have the same issue and the base station and cameras never seem to appear on the "Discovering your device" panel.

Since the solution was shared privately, I can't try it. Could you please share it too?

[poyopoy]

@RamKesha Sorry I forgot to put the solution for that part. Instead of plugging in the base station on a switch, I connected it directly to the router that broadcasts my WiFi. It helped my devices "find" the base station.

[Gkay]

I have a VMB4000r3 and I cannot connect it to homekit.  

Could you please send me a new reset token so I can add arlo to my homekit?

Thanks

[Aleatico]

Hi @JamesC

I'm running into the exact issue. I'll need a token reset for my alto. Thanks.

[JamesC]

Aleatico,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Nathan9896]

I have a VMB4000r3 and I cannot connect it to homekit.

Could you please send me a new reset token so I can add arlo to my homekit?

Thanks

[JamesC]

Nathan9896,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Jpkuhlmann]

@JamesC 

I have the same issue. Will you send the token for my VMB4000r3 base station?

thanks!

jeff

[JLuca620]

Please also send me a token to fix this issue.

[JamesC]

Jpkuhlmann, JLuca620

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Facundo]

Hi James,

I’m having the same issue. Can you please send me the token? Thanks for your help.

Facundo

[JamesC]

Facundo,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Fjans]

Hi James,

I’m getting the “uncertified accessory error.” on my basestation as well. Could I get a new token too?

Sincerely,
Frans.

[JamesC]

Fjans,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Fjans]

Thanks! it finally works! 😃👍🏼

[MikiP]

Hi, just got the ultra 2’s and I am running into the same HomeKit issues. Can @JamesC please help me out as well? Thanks!

[KenDi19]

Hi JamesC, it appears the my arlo pro 2 are also not abled to connect in Homekit. i’m using VMB4500r2. I need Your assistance Please. Thank You.

[JamesC]

MikiP, KenDi19

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[huskyte]

I would also need a new token as it seems @JamesC 

thanks

[JamesC]

huskyte,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[bscardin]

I had given up on fixing this problem months ago.  I think perhaps I need a new token as well?  @JamesC  can you do that for me?  Do I need to open a ticket first?

Thanks!

[JamesC]

bscardin,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC