VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[glenp42]

Homekit setup with my VMB4000r3 fails with "uncertified accessory"

I've tried multiple times to log a support call.  I either get the error "something went wrong" when attempting to send an email online, or logging a call online, or I get 'live chat unavailable'.   This is frustrating at best on multiple levels so this is my last option.

I have tried:

-- multiple times
-- rebooting the base station
-- removed and rediscovered base station & cameras

Each time the homekit setup fails with the same error.

Any ideas?  It seems there are others with the same issue.

This is frustrating at best!

Glen.

[JamesC]

glenp42,

I will reach out to you in a private message to gather more information.

JamesC

[glenp42]

James
Thanks James. That appears to have solved the issue!

Thank you again

Glen

[blue_dragon99uk]

Same uncertified accessory HomeKit issue

[Kabbachi]

I’m having the same issue I have contact support team and apparently they are not aware Of the solution.

Please help

[blue_dragon99uk]

James managed to fix mine, hopefully he’ll be able to do the same with yours

[mward1308]

Can either you or James post the solution that worked for you so we can all give that a try? Thanks.

[glenp42]

Sure thing.  You'll need Arlo support to pick this up and send your base station an updated token then reboot the base station you will be good to go and set up homekit successfully.

Glen.

[JamesC]

mward1308, Kabbachi

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[mward1308]

That worked! Thanks, JamesC and Glen!

[Byron87]

I need this same fix please @JamesC

[JamesC]

Byron87,

I've sent the token reset. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again.

JamesC

[Melinda54]

I too am having same problem, James can I get the token. Thanks 

[JamesC]

Melinda54,

It appears you have a VMB3000 base station. VMB3000 does not support HomeKit integration. For more information on supported Arlo devices, take a look here: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Shmorgs]

@JamesC - I’ve been having the same issue for weeks, can you also send me the token. Thanks 🙏

Jason M

[JamesC]

Shmorgs,

I've sent the token reset. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again.

JamesC

[Shmorgs]

Excellent thanks - worked straight away. Will be cool when push to talk works through HomeKit for pro2.

[ClaytonD]

Same problem James. Are you able to help?

[JamesC]

ClaytonD,

I've sent the token reset. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again.

JamesC

[Gerace]

JamesC can you please help me, I’ve had the same issue for ages

[Retired_Member]

I've had the same issue for many months as well.

[Vrodfast]

I’m having same problem. Token please. 

[Arlod112]

Hi JamesC,

I too have the same problem. Could I request a token reset as well? Thanks

[Gwdlynch]

Hi James,

I’m having the same issue. Can you please send me the token? Thanks for your help.

George