We wanted to update everyone that the development team deployed an update and you should now be able to view your Arlo camera's live stream on your Amazon Alexa device.
If you're still experiencing the issue, try to disable your Arlo-Alexa skill and re-enable it to see if that helps. Otherwise, feel free to let us know.
I have a Arlo Pro (with 5 cameras) installed and 3 Alexa devices well integrated and working fine past 1 year in my home. Recently I notice a issue while i am asking "Alexa, show me front camera" (or any other camera of 5) it doesn't show up the camera. The echo screen shows up something like it is trying to connect and i also hear the audio from the camera but the video never streams. I tried several methods like
1) restarting the arlo base station and cameras.
2) Changing the passwords.
3) Disabling/re-enabling arlo skill on alexa.
But nothing works.. Please suggest me what can i do with this issue.
When trying to display cameras on Echo Show it states "waiting on Arlo" and has sound, but no video. This worked previously. I've tried to unlink and relink, removed and rediscovered cameras, restarted cameras, tried different cameras and Echo Show devides. Any suggestions? Thank you
I'm in the same boat, just purchased multiple Echo Devices (Show and Show 5) for this feature and have the same issue....Have sound but no video. I have reset the Arlo Hub, Factory Defaulted both the Show and Show 5. Removed the Arlo Skill and Re-added skill. Removed camera's in the Echo app and re-discovered. Reset Network router....at this point....
Is this a bug?
Our development team is looking into reports where Amazon Alexa is not showing the camera's live stream but only hearing the audio. Once we hear more information or update, we'll be sure to let the community know.
Having this problem also on Arlo Pro 2 when asking Alexa to show a camera that has been correctly discovered. Amazon Echo Show 2nd Gen. There is a successful result about 10% of the time, otherwise Echo Show seems to continue "Waiting on Arlo" for perhaps 30 minutes before silently returning to the HOME screen. I noticed the Arlo App shows an updated camera image at the time I made the Ask to Alexa so it is hearing the ask, but something is preventing the video from reaching the Echo Show device.
Can verify this skill used to work 100% a few months ago on my Echo Spot.
Also just a note, Google Home app or Hub doesn’t even work at all, just keeps saying “connecting” and after a minute or 2 it says “Offline”.
I’ve dropped too much money already so it’s too late to boycott Arlo. I regret not going with Eufy now though, they seem to be able to manage integration with Alexa and Google Assistant with no issues.
I just bought this product yesterday... I've been working hours to get everything working... Sometimes the camera just randomly stops working with the Arlo app while it works for my Google Home, Then my front yard camera doesn't work with Alex while the back yard works, while BOTH work with Apple HomeKit.. It's all a mess and it's issue after issue.. If it doesn't work with the Arlo app it doesn't record anything, but I get notifications through it? It makes no sense..
Just another person having the same issue. Worked fine for over a year, then the last 2 weeks or so stopped showing video feed on any of my Alexa Show devices. Please fix!
I decided to return it. I spent around $500 for a whole security setup and nothing is working properly. I've been at it since yesterday trying to get everything working right and it only lasts for a few hours until something fails.
Add me to the list of Amazon Show 5 users having this issue. Arlo continues to be a mess. Been using it for two years now and it is just one problem after another with horrible customer support.
So apparently, this is something new happening. I have four cameras around the house and now the two that are sound capable only have sound and no picture. Has anyone found a solution yet? This is ridiculous as I have tried everything, from adding and deleting, resetting netgear and cameras as well as the Amazon Shows. Nothing seems to help but the common denominator is that the two cameras not working are the ones that have sound and only let me hear the background and no video. I hope they resolve it.
The development team would like more details on the problem you're experiencing with your Arlo cameras and Amazon Alexa devices. Please provide the following information below:
- Which Arlo camera are you experiencing this problem?
- Which Amazon Alexa devices are you experiencing this problem?
- Is the problem related with hearing the audio only?
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