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Amazon Show 5 does not display video feed. Only audio. It used to work. Tried resetting devices, removing/adding cameras, and upgrading software. Nothing works.
Solved! Go to Solution.
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Amazon Alexa
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I am still having the same issue "Waiting for Arlo" and nothing. I disable and enable the skill twice. Also turn off/on the echo show devices, but nothing.
I check every camera and the base for firmware update and it keep saying "No update available", so I don't know what is the update you guys delivered.
The firmware for the base is 1.14.1.22916_1deefd
Arlo Pro 2 Camera 1 1.125.13.0_31717
Arlo Pro 2 Camera 2 1.125.13.0_31717
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Thanks Jessica,
After disabling / re-enabling the skill I'm successully able to view all my cameras (4) from my Echo Show 5 and Echo Dot devices. My experience so far seems much more reliable than it has ever been.
Thanks to you and the Devs for all your hard work.
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I am thrilled to report that disabling the app, then reconnecting worked for me!
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The fix is not working. I’m still getting “Waiting for Arlo” , sound but no video. I reboot the base , disabled/enabled the Arlo skills and nothing. Did you really push a fix?
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I am happy to report my 5 Arlo Pro Cameras and Echo Show are working together again for 2 days now. Thank you Arlo!
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@reynunez, I have sent you a private message to reach out to you with the problem you're experiencing. Hope to hear from you through there.
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Jessica,
I do not see your message. Please advise.
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Thank you Arlo, my camera and Alexa are working fine, really appreciate the quick turn around.
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