Arlo Pro and Amazon Alexa devices does not display video feed. Only audio.

[Lyre]

Amazon Show 5 does not display video feed. Only audio. It used to work. Tried resetting devices, removing/adding cameras, and upgrading software. Nothing works.

[slappy4428]

Not necessarily true; it might be semantics and it might not, but the coding might be the difference between an app (like the examples you mentioned) and a task (a more specific focus on an end result). Thousands of other tasks that aren't affliated with but have competing products with Amazon also work fine.

Bottom line is that it doesn't work, and the developers -- whether it's Arlo or Amazon -- need to make it work, quickly. Because the front-end users are going to hold Arlo accountable more so than Amazon.

[Ladydubriz]

Cameras don't show video feed  only audio. How do I make this work? Ring doorbell is not even recognized even though I have the skill enabled.  Please advise

[daltonf]

Cameras are up-to-date. Worked for about 5 minutes on the first time using the arlo skill, but now will not load audio or video. The screen message replies waiting for arlo when I ask to see a particular camera's live feed.

[wilbertsison]

Has everybody here placed a support ticket on this issue already? I just did mine. For this to escalate and actions to move, we need to flood support tickets so as to get netgears attention. This is more so to people who are just under a year of ownership. Please go to www.arlo.com/support and post a ticket.

[d12bn]

All my cameras are working on echo show 5 this morning! Thanks arlo!

[ngl1604]

It's been hit and miss for me. Lately it connects if I have a couple of goes.  The trick (earlier in the thread) for looking using the iOS app first makes it much more reliable.

Do we know if it's truly a fix i.e. Echo Show update, Alexa skill update, Arlo update or just pure fluke?!

[mmcipdn]

all of my arlo are working on alexa show today..thanks to arlo

[JessicaP · Accepted solution]

We wanted to update everyone that the development team deployed an update and you should now be able to view your Arlo camera's live stream on your Amazon Alexa device.

If you're still experiencing the issue, try to disable your Arlo-Alexa skill and re-enable it to see if that helps. Otherwise, feel free to let us know.

[ngl1604]

👍

[Gene1949]

OMG!  First try since the announcement the Arlo developers fixed this "Waiting for Arlo..." problem....and it worked!  I'm keeping my fingers crossed .....

[d12bn]

Thanks for your work and update. All my arlo cameras were working this morning on echo show 5. I was going to just say thanks however now none of my cameras are working on echo show.

[Tom4411]

Will this be an automatic update or is there steps we need to complete?

[JessicaP]

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@Tom4411 wrote:
Will this be an automatic update or is there steps we need to complete?

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It should be automatically updated and you should be able to view the live stream right away. If it doesn't work, try to disable and re-enable the Arlo-Alexa skill.

[MuddsFawaz]

Still experiencing issues on Echo show 2nd gen....waiting on arlo.  I disabled and enabled skill.  will try to reset router as Alexa is telling me camera is not responding but I can see it through the arlo app

[MuddsFawaz]

Still having issues, disabled, enabled and reset the router....anyone with any other suggestions?  Thanks

[JessicaP]

Hi MuddsFawaz,

Let me reach out to you via private message to gather information from you with the problem you're experiencing.

[John-V]

Although this is marked as solved, it is clearly not working. FireTV 4K showed me one camera a few minutes ago and it will not show any of the cameras again. Stuck again on “Waiting for arlo...”.
Echo show 8 does the same thing. It showed me one of the cameras once and it too gets stuck on the same message again.

Please remove the “solved” status from this thread and let us know when it is actually fixed.

Thank you

[nuclearcaramel]

I'm still having issues as well. I disabled and re-enabled/re-linked the Alexa skill and nothing has changed. I'm hoping that maybe Alexa rolls out skill updates, because I noticed in the Alexa app, when I go to My Skills, there is an "Updated" category and the Arlo skill wasn't listed as updated. So fingers crossed that's all it is and the update will get pushed through to me if it hasn't already.

[Wingguy]

I tried again today and can now view my cameras on my alexa show, show 8, and spot.  Also able to view them on my fireTVs. Appears the fix is working for me.  Would like to see the lag time reduced.

[MuddsFawaz]

Mine are working now. Lag time but better than nothing. It’s sporadic as it worked earlier for a few minutes but exit and come back and it stalls. Tried again and I was able to go in a few times. Hopefully, it’s fixed. Thanks Jessica

[nuclearcaramel]

Just a quick update from my previous post where I said it still wasn't working. It's now working,so all is well, thank you very much Jessica for your time and for passing the info along to the developers, it's much appreciated.

[Cynthsmthrmn]

I checked mine again today and they are now working.

[Meechmom]

Mine are working now on my Echo Show 5. So glad it’s fixed. Thank you Arlo!

[WINEOH]

As of today my Arlo Pro cameras are working correctly with my Echo Show. Thanks to Gerard from Amazon Echo Support for the almost two weeks working with me and to Penny from Arlo Support. Hope this is a permanent fix!!

[Meddlex]

This is not solved...I still get the "waiting" message on my Show 5. I also noticed that the doorbell does not even show in the device list. It does show it the Alexa app on my phone?