Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 2, HomeKit setup issues

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Fizzmaster
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Aspirant
Same issue here. JamesC can you reset mine as well? Thank you.
foxilla
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Aspirant

Hello, JamesC.  I would greatly appreciate a token reset as well, as I am having the same issues as many others with VMB4000r3.  Thanks for your help.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Phunkadilic
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Aspirant
JamesC, I’ve been dealing with this issue for over a year now. Mind doing the token reset with ours as well?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Phunkadilic
Aspirant
Aspirant

JamesC, please disregard.  Contacted live chat and they were able to do this for me.  Will post back if I run into any more issues.  Thanks!

JamesC
Community Manager
Community Manager

ACTN, KMAS_00, Dragondav, Sigalert, DeanTran, Fizzmaster, foxilla

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Fizzmaster
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Aspirant

Thanks JamesC. That worked perfectly. I am now back in business.

KMAS_00
Aspirant
Aspirant

Thank you very much, JamesC. Now it works again.

 

Best regards

Marcus

Model: VMB4000 | Arlo Pro/Pro2 Base Station
KMAS_02
Aspirant
Aspirant

Thank you very much, JamesC. Now the base station works with HomeKit again.

 

Best regards

Marcus

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Phunkadilic
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Aspirant
Resetting the token does the trick!!! It’s been over a year and I had lost hope. Glad I stumbled upon this! You can also use live chat if you want more immediate results. Thanks, JamesC!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
markg61326
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Aspirant

Please reset my token also. Thanks.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

markg61326,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

vikikavisal
Aspirant
Aspirant

May I also have my token reset? I am also stuck on the "Discovering your device. Please wait." screen. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
jjcheramie
Aspirant
Aspirant

Thanks for the token update to my base station but it did not resolve adding my cameras to Homekit.

 

When I go through the setup, my base station is added as a bridge without a problem but my cameras are not added.

 

I just get the base station in Homekit.

 

Jami

Dragondav
Aspirant
Aspirant
Same here even after reset token Im still stuck on “Discovering your device. Please wait.” Screen.
Model: VMB4540 | Arlo Pro 3 SmartHub
JamesC
Community Manager
Community Manager

vikikavisal,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

jjcheramie, Dragondav

 

If you're still experiencing an issue, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

 

JamesC

tbellvfl
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Aspirant

Do you mind resetting my token? I seem to be having the same issue.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
tbellvfl
Aspirant
Aspirant
Disregard please. The support team reset my token and I’m back up and running again.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Peaviner
Aspirant
Aspirant

May I also have my token reset, again? Maybe this should be something we can do on our own?

JamesC
Community Manager
Community Manager

Peaviner,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Justin-S
Aspirant
Aspirant

JamesC, can I get a token reset request sent to my base station? 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Justin-S,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Jjvance1995
Aspirant
Aspirant
JamesC,

Can I get a reset on mine? I have been experiencing the same issue.

Thanks
JamesC
Community Manager
Community Manager

Jjvance1995,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Yocoyani
Aspirant
Aspirant

Hi JamesC

I'm also experiencing this problem. Can I get a token reset request sent to my base station? 

 

Thank you very much!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
arloplato
Aspirant
Aspirant

Hi JamesC

I'm also experiencing this problem. Can I get a token reset request sent to my base station?