Arlo Pro 2, HomeKit setup issues

[Rendc]

Hello,

could I get a token reset as well please?

[JamesC]

Rendc,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[aberthil]

Can you please send me one too?

[JamesC]

aberthil,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[AlkalineBugCrow]

Could i please request a reset token as well, thanks.

[JamesC]

AlkalineBugCrow,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[adityakoundinya]

Hey James, 

Can I get a token reset too? 

[betluc_62]

Hi JamesC,

Could you please reset my token as well?
It’s an VMB4000r3 base.

Thanks in advance.

[Chrisk2]

I have r4 of the ultra.  Ultra and Apple TV both are on most recent software and have been rebooted.

when I go to the device and select HomeKit SetUp (not the location in help article) the message discovering and hold close to camera appears and no devices show up.

not sure why the location of camera to iPad would matter given try are connected to the Arlo WiFi network.

How do you get the arlo to sync available cameras 5 in my case with HomeKit aka Apple TV?

[NRRohde]

When attempting to do the HomeKit setup with my base station, it only will say “Discovering your device. Please wait.” I’ve tried trouble shooting by power cycling the base and my phone, checking all software versions, etc etc. can I please get the token reset request as others have received to fix this issue?!?

[Tobyv]

Hi, I have this same issue. Can I please get a token reset?

[JamesC]

AlkalineBugCrow, adityakoundinya, betluc_62, Chrisk2, NRRohde, Tobyv

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[NADight]

James

And yet another token reset request please, to my VMB5000r4

SN is 5GP18C7CA1724

Thank you.

[JamesC]

NADight,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Diegoq26]

Hi James C,

Can I please also get a token reset? I’m experiencing the same issue. Thanks!

[JamesC]

Diegoq26,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Atjones0626]

Hi I bought my Arlo pro 2 yesterday and after all the troubleshooting tips I can't get it to connect to my phone. Please send a token reset. Thanks

[rifflekb]

I'm having same issue with Homekit. It was working fine and now "Discovering your device." Please reset token.

[Listad]

I had the same problem and tried the steps mentioned in the first post too. This is what finally worked, with a caveat:

1. Remove base station from Arlo account (via app, but this may not matter)
2. Add base station to Arlo account (I had to configure it again)
3. Setup Homekit from App (now it worked)

Caveat:

My basic free subscription is gone and I have no cloud recording anymore. I cannot add it myself again and have contacted the Arlo support to help restore it, but I do not yet know the result.

I hope this helps.

[JamesC]

rifflekb,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[JLinden]

I too need a token reset - thanks!

[Atjones0626]

James C what about me? Please see my plea above.

[Bjq4132]

Same issue here. Can’t setup HomeKit

[JamesC]

Bjq4132,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[JLinden]

Hi again James, just a friendly ping to remind about my request above.

Thanks!