Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Pro 2, HomeKit setup issues

Reply
Rendc
Aspirant
Aspirant

Hello,

could I get a token reset as well please?

JamesC
Community Manager
Community Manager

Rendc,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

aberthil
Aspirant
Aspirant
Can you please send me one too?
JamesC
Community Manager
Community Manager

aberthil,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

AlkalineBugCrow
Aspirant
Aspirant

Could i please request a reset token as well, thanks.

JamesC
Community Manager
Community Manager

AlkalineBugCrow,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

adityakoundinya
Tutor
Tutor

Hey James, 

 

Can I get a token reset too? 

betluc_62
Aspirant
Aspirant
Hi JamesC,

Could you please reset my token as well?
It’s an VMB4000r3 base.

Thanks in advance.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Chrisk2
Apprentice
Apprentice

I have r4 of the ultra.  Ultra and Apple TV both are on most recent software and have been rebooted.

when I go to the device and select HomeKit SetUp (not the location in help article) the message discovering and hold close to camera appears and no devices show up.

not sure why the location of camera to iPad would matter given try are connected to the Arlo WiFi network.

 

How do you get the arlo to sync available cameras 5 in my case with HomeKit aka Apple TV?

 

Model: VMB5000 | Arlo Ultra SmartHub
NRRohde
Aspirant
Aspirant
When attempting to do the HomeKit setup with my base station, it only will say “Discovering your device. Please wait.” I’ve tried trouble shooting by power cycling the base and my phone, checking all software versions, etc etc. can I please get the token reset request as others have received to fix this issue?!?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Tobyv
Aspirant
Aspirant
Hi, I have this same issue. Can I please get a token reset?
Model: VMB4540 | Arlo Pro 3 SmartHub
JamesC
Community Manager
Community Manager

AlkalineBugCrow, adityakoundinya, betluc_62, Chrisk2, NRRohde, Tobyv

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

NADight
Aspirant
Aspirant

James

 

And yet another token reset request please, to my VMB5000r4

 

SN is 5GP18C7CA1724

 

Thank you.

Model: VMB5000 | Arlo Ultra SmartHub
JamesC
Community Manager
Community Manager

NADight,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Diegoq26
Aspirant
Aspirant
Hi James C,

Can I please also get a token reset? I’m experiencing the same issue. Thanks!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Diegoq26,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Atjones0626
Aspirant
Aspirant
Hi I bought my Arlo pro 2 yesterday and after all the troubleshooting tips I can't get it to connect to my phone. Please send a token reset. Thanks
Model: VMB3500 | Arlo Base Station
rifflekb
Aspirant
Aspirant

I'm having same issue with Homekit. It was working fine and now "Discovering your device." Please reset token.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Listad
Aspirant
Aspirant

I had the same problem and tried the steps mentioned in the first post too. This is what finally worked, with a caveat:

  1. Remove base station from Arlo account (via app, but this may not matter)
  2. Add base station to Arlo account (I had to configure it again)
  3. Setup Homekit from App (now it worked)

 

Caveat:

My basic free subscription is gone and I have no cloud recording anymore. I cannot add it myself again and have contacted the Arlo support to help restore it, but I do not yet know the result.

I hope this helps.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

rifflekb,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

JLinden
Aspirant
Aspirant

I too need a token reset - thanks!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Atjones0626
Aspirant
Aspirant
James C what about me? Please see my plea above.
Model: VMB3500 | Arlo Base Station
Bjq4132
Aspirant
Aspirant
Same issue here. Can’t setup HomeKit
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC
Community Manager
Community Manager

Bjq4132,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

JLinden
Aspirant
Aspirant

Hi again James, just a friendly ping to remind about my request above.

 

Thanks!

Model: VMB4000 | Arlo Pro/Pro2 Base Station