Apple HomeKit stuck at "Discovering your device. Please wait

[bryantrichar]

I've seen some responses about needing a token sent for this issue?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[jarrodj]

Could I please get a token reset as well?

Thanks

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Danlfc72]

Could I please get a token request. I had my device working in HomeKit but it’s failed and can’t be relinked 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[TCARLO777]

I’m not sure how to use the token but it seems to be helpful to ppl, I’m also stuck at the Discovering Your Devices page, and can’t get through to my HomeKit! Will the token help and if so can I get one with my troubleshooting advice?

[BrookeN]

You need a basestation to be able to connect to the homekit. Looking into the account I do not see a basestation on the account. 

https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

[btober]

Can an Arlo rep / moderator please send a token reset to the base station on my account? Thank you in advance.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[TCARLO777]

Hi, yes I’m an additional administrator on the Arlo system of my home, so while there are two base stations they don’t show on my account only my husbands, would you have to get access via a message from his account to effect a token reset? I’ve tried once more to find devices in the setup page, still not pulling anything 

[BrookeN]

You will not have access to the basestation if you are the authorized user. You can see the cameras, chimes, doorbells, and hubs but not the basestation. However, you can reset the basestation in your home , but to do the steps within the link I sent you that would have to be done via your husbands app or signed into his account. 

[wcfranz]

Hello. Could I please get a token request. The app just goes to the "Discovering your device." and never connects to HomeKit. Thank you!

[Nicklaus]

Can I please get a reset token?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[pinoyARLOr88]

May I also request a token reset as well? Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[DangerMoose87]

Please may I request a token reset also. 

SmartHub: VMB5000r4

[DangerMoose87]

Sorry ignore my last, managed to get working with a full reset 

[smithpeople]

may I get a token reset sent to my base station? I'm having this issue. Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[frgibbs]

Am I able to have a token sent to my Home Hub as well? I am stuck on the same screen for "Discovering your device" and do not have a Homekit setup code on the device.

S/N: A0F19975A1499

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[frgibbs]

Nevermind - was able to resolve with Support.

[frgibbs]

Thank you very much for this - worked perfectly!

[TCSL]

Hello my device is stuck as well and unable to discover my Hubs to add to Apple HomeKit, can I please get a reset token urgently as I will be traveling soon, thank you!