Arlo|Smart Home Security|Wireless HD Security Cameras

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bryantrichar
Follower
Follower

I've seen some responses about needing a token sent for this issue?

131 REPLIES 131
BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184

jarrodj
Aspirant
Aspirant

Could I please get a token reset as well?

Thanks

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Danlfc72
Aspirant
Aspirant

Could I please get a token request. I had my device working in HomeKit but it’s failed and can’t be relinked 

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

TCARLO777
Aspirant
Aspirant

I’m not sure how to use the token but it seems to be helpful to ppl, I’m also stuck at the Discovering Your Devices page, and can’t get through to my HomeKit! Will the token help and if so can I get one with my troubleshooting advice?

BrookeN
Arlo Moderator
Arlo Moderator

You need a basestation to be able to connect to the homekit. Looking into the account I do not see a basestation on the account. 


https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit