Apple HomeKit Token reset

[creekside6918]

Can I get an token reset for the two SmartHubs associated with this accounts email address?

[Dannyuk123]

 

please can you reset my token as well? Thanks 

[PA514]

Hi James,

I seem to have the token issue as well could you reset?

Thank you.

[mrmontecristo]

Another request here for a token reset to the Arlo associated to this account please.

I've noticed also that, it seems every time the Base station is rebooted or turned off and on again, the Bonjour/mDNS identifier on _hap._tcp increases its index (#2, #3, #4, etc.)

Is this what's causing this inability for HomeKit to discover the Base station ? should I expect similar behaviour whenever a reboot is done?

[Retired_Member]

Can I ask for yet another token reset? I'm having the same problems (as every year) with the homekit integration since this morning.

[JamesC]

jupiterfish, Dannyuk123, PA514, mrmontecristo, dziad

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[yenoromp]

Hi
can you please reset my token , 4RE17271A15B9

Paul

[JamesC]

yenoromp,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[cmscmadd]

Hi, can I get a token reset for the one hub associated with this account please.

[ottawacan]

Hi, can I also get a token reset for my base station. thanks

[JamesC]

cmscmadd, ottawacan

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Illbehavior]

Requesting another token reset…

Meanwhile also I can’t add my new phone as a trusted device.

Now Homekit is hosed as a result of this nonsense of needing to ping Arlo support.

A longtime customer, lots of devices and years of subscription $ and support for my devices is about to expire.
Thanks.

[JamesC]

Illbehavior,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

If you're having trouble adding a new iOS device as a trusted device, see here: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

[Rxfiller]

I am having problems linking to Homekit to my base station. Can I also get a token reset. I requested one a couple of years ago and it worked. I have new network equipment and I think I need another one.

[ShayneS]

@Rxfiller

I have reset your HomeKit token, Please reboot your Base Station or Smart Hub and try again.

Thank you

[Bujasem1988]

I have the same issue, can you reset token for me?

[lphoward]

Same issue here.  Could you please send me a token reset.

[Jasonwright285]

Hi there could I get a token reset for my account. Lost my HomeKit. Starting from scratch. Thank you

[Jasonwright285]

Could I get a token reset for my account please. Lost HomeKit need to set it up again. 

[Allanjor]

Hello,

I have the same problem with connecting to HomeKit, can you send me a new token as well?

Ultra SmartHub VMB5000 

[JamesC]

Allanjor,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Jasonwright285]

@JamesC Could I get a HomeKit token reset for my account please

 

[JamesC]

Jasonwright285,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Allanjor]

Hi James,

I still don’t succeed in bridging to Apple HomeKit. I have followed the steps in the instructions you have sent me. The SmartHub internet LED is solid blue, so it’s online.

[JamesC]

Allanjor,

I've sent another token reset, try rebooting your SmartHub and going through setup again.

JamesC

[strevinob]

Can I also get a Token Reset for Apple HomeKit?