Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Community Manager

Re: Arlo videos won’t play on new iPhone XS MAX

This issue has been resolved with the latest version of iOS. Please download and install iOS 12.1.



Message 601 of 603

Re: Internet Exployer - NOT playing Video from Library

Just the last few months I noticed that when using the app I cannot play the videos in my library. So to be more specific, when my camera records video it shows up in my library. The screen shows a “play“ icon but when I press play the frame stays frozen on one shot even though the video tracking bar is moving. Any idea how to fix this? I am using the app on my iphoneX with the latest updates.
Model: VMC3030 | Arlo Wire-Free Camera
Message 602 of 603

iOS 12.1 fixed the video playback on my iPhone max

I updated my iOS this morning and my videos are now working on my iPhone Max. Just a heads up to all those who have been having issues 

Message 603 of 603