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Tutor

Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

So I recently found a small handful of people in my iOS contact list have an "Arlo" label where it usually says "camera" under the third icon behind "message" and "call" directly under the contact's name when I open it. I am freaking out because I've got an Arlo camera in my bedroom-very private-and this is disturbing to say the least. However, when I go to my app settings, it says I haven't granted access to anyone-but when I click on the "Arlo" icon on my phone under the contact it opens the app with full control of viewing and turning cameras on and off and basically anything else you could want to do. But other people in my contact list do not have the "Arlo" icon, it is still just the "camera" icon. Need to figure this out asap thanks.

 

Base station model VMB3000

iphone 7 plus running ios 12 running version 2.6.1 of Arlo app.

Basic Arlo wire free camera

Arlo App version 2.6.1

Apple iphone 7 plus running ios 12

Model: VMB3000 | Arlo Base Station
Message 2 of 20

Accepted Solutions
Arlo Moderator

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

This is an iOS feature that prioritizes video call capable applications for contacts (apps like Skype, Facetime, etc. appear here) as you can see on the screenshot. iOS prioritizes the app displayed based on frequency of use and eligibility. For example, a contact with an iPhone might have Facetime displayed here if you regularly use Facetime with that contact. The last app used will be shown here. If you tap and hold the icon, you can select another app. Rest assured this is NOT sharing Arlo cameras or any Arlo information with contacts in your contacts list.

 

Message 16 of 20

All Replies
Apprentice

Re: The Arlo Pro 2 is Here! 1080p HD Security Camera - Learn More:

The update yesterday broke all usability. The new UI is terrible. Let us roll back. The last version was perfect.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 20
Tutor

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

I noticed the same. A bit concerning actually!

Message 3 of 20

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

 

I have the same Arlo icon with some of my contacts on my Iphone, not all of them.. i noticed that

the contacts with Facetime have video as text under the icon, and my contacts not having

Facetime has Arlo as text under the icon.  

 

Weird, do you know anyone without facetime who have you as a contact, then you can try to

push the icon and see what happens on both phones at the same time, or just see if under your

name in the contact list Arlo is stated.

Message 4 of 20
Aspirant

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Same here.

 

iPhons 6s

iOS 11.4.1

Arlo app: 2.6.1

 

Android doesn't have the issue, BTW.

I'm fairly certain it's the Arlo app.

 

2.6.1 was updated/released on 10/23/18.

The silence from NetGear is par for the course.

 

Message 5 of 20
Arlo Moderator

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Hey everyone,

 

Could you provide a screenshot where some iOS contacts have an Arlo icon so I can take a look?

Message 6 of 20
Aspirant

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Sure thing.

 

FYI:  In iOS, the contacts all have a "video" icon, that is grayed out (at least on mine) for a second or two.

"normal" contacts, the video icon will turn blue after 1-2 seconds

Random contacts, this icon will then turn into a blue Arlo icon.

 

 

Message 7 of 20
Aspirant

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

One more thing we found out:

 

It seems that if the contact is an iPhone user, they show "normal" (video icon).

If the contact is an Android user, then they show as "Arlo".

 

Message 8 of 20
Aspirant

Arlo Icon Under Contact Names

Arlo is under a few of my contact names. Does this mean they have access to my cameras? If I hit the icon it pulls up my cameras. Doesn’t say I’ve granted access to anyone. I am very worried! I changed my password but can they access still?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 9 of 20
Arlo Moderator

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Thanks for providing that screenshot. Try to update to the latest iOS version (iOS 12.1) to see if the "Arlo" text goes away.

Message 10 of 20
Tutor

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

I've already updated, I updated to 12.1 right after I noticed this issue. It is still going on. Taking screenshot now.IMG_21CAAA859B4F-1.jpeg

Message 11 of 20
Initiate

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

This seems like a SERIOUS security flaw. Please fix ASAP.
Model: VMC3030 | Arlo Wire-Free Camera
Message 12 of 20
Apprentice

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

Oh no!  This is seriously bad.  Wow.  Just checked a friend who also has an Arlo system.  I've never given her (or anyone else) access to my arlo cameras.  This is bad!!!!!! NOW a security flaw?????  GIVE ME BACK 2.5.5.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 13 of 20
Apprentice

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

same!!!  This is not good!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 14 of 20
Aspirant

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

And no update from Arlo folks?

 

Seriously, this takes all of 2 minutes to duplicate.  Do the Arlo programmers not have iPhones?

Message 15 of 20
Arlo Moderator

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to view?

This is an iOS feature that prioritizes video call capable applications for contacts (apps like Skype, Facetime, etc. appear here) as you can see on the screenshot. iOS prioritizes the app displayed based on frequency of use and eligibility. For example, a contact with an iPhone might have Facetime displayed here if you regularly use Facetime with that contact. The last app used will be shown here. If you tap and hold the icon, you can select another app. Rest assured this is NOT sharing Arlo cameras or any Arlo information with contacts in your contacts list.

 

Message 16 of 20

Re: Why do some iOS contacts have an "Arlo" icon when I never gave permission to anyone to

 

Lemondog7.

 

Did your friend have access to your cameraes i her Arlo app, and was it possible for her to

see what happend in front of the cameraes and turn the cameraes on and off, without

you have given her access to anything.. 

Or did she "only" have the Arlo icon..

Message 17 of 20
Highlighted
Aspirant

iPhone app issue with apple contacts app

Noticed that in my Apple contacts app where I only have work or home phone entries, the video "button" is connected to the Arlo app.  Arlo app v2.7.4.  This happens on both iPhone and iPad.  If I have a mobile phone number listed this button shows "Facetime"  

 

Anyone else see this?

Message 18 of 20
Luminary

Re: iPhone app issue with apple contacts app

Can confirm that the video icon in some of my contacts says arlo. Seems to occur on contacts that are not recognised with an Apple ID. This is on iPhone 5s with iOS 12.1.2 and App v2.7.4.
Just updated partners iPhone 5s using iOS 12.1 and the issue does not appear.
Message 19 of 20
Aspirant

Re: iPhone app issue with apple contacts app

Thanks,  

 

I just did the upgrade on my iPhone 7 to 12.1.4 and still have the same issue.

Message 20 of 20