Stuck on "getting information"

[Dano1427]

I've tried every reboot, iPhone app reinstall...under My Devices Base Station never changes from "Getting Information"...I've scoured these boards for troubleshooting, and nothing is working. Any more tips? I spend more time fixing these cameras than actually using  them. No solutions, I'm scrapping them...

tia

[ShayneS]

Hi @Dano1427

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Dano1427]

Hello. I tried contacting them. But receive an email error. Trying thru Facebook and Facebook Messenger. But no replies, either.

[Dano1427]

Here’s the details:
Vmb3010r2 base station. Firmware 1.12.2.3_2762. iOS app 2.7.10. In the app, under mode never leaves "Getting information" . I cannot arm, disarm, etc. Have tried all reboots, reinstall, etc. At a loss what else to do. Any other suggestions?

[ShayneS]

Is your web browser displaying the same message as the app?

[Dano1427]

Yes....Seems to work on a computer web browser.

[ShayneS]

Does the error occur on all devices (phones/tablets) or just your device you initially inquired about?

What IOS is your device running? Are you using the latest IOS 12.3.2?

[Dano1427]

Occurs on Iphone with latest IOS software. Also occurs on a current generation Ipad with previous IOS. On an Android tablet, in the Arlo App, there is no "Mode" button, at all.

Side note, Arlo support wants additional information thru ticket: Reference Number 40937385, the link referenced in the email returns with an "Invalid token" error, so there is no way to add info to the case.