Arlo|Smart Home Security|Wireless HD Security Cameras

Stuck on "getting information"

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I've tried every reboot, iPhone app reinstall...under My Devices Base Station never changes from "Getting Information"...I've scoured these boards for troubleshooting, and nothing is working. Any more tips? I spend more time fixing these cameras than actually using  them. No solutions, I'm scrapping them...

tia

Model: VMB3000 | Arlo Base Station
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Arlo Moderator
Arlo Moderator

Hi @Dano1427

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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Hello. I tried contacting them. But receive an email error. Trying thru Facebook and Facebook Messenger. But no replies, either.
Model: VMB3000 | Arlo Base Station
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Here’s the details:
Vmb3010r2 base station. Firmware 1.12.2.3_2762. iOS app 2.7.10. In the app, under mode never leaves "Getting information" . I cannot arm, disarm, etc. Have tried all reboots, reinstall, etc. At a loss what else to do. Any other suggestions?
Model: VMB3000 | Arlo Base Station
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Arlo Moderator
Arlo Moderator

Is your web browser displaying the same message as the app?

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Yes....Seems to work on a computer web browser.

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Arlo Moderator
Arlo Moderator

Does the error occur on all devices (phones/tablets) or just your device you initially inquired about?

 

What IOS is your device running? Are you using the latest IOS 12.3.2?

 

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Occurs on Iphone with latest IOS software. Also occurs on a current generation Ipad with previous IOS. On an Android tablet, in the Arlo App, there is no "Mode" button, at all.

 

Side note, Arlo support wants additional information thru ticket: Reference Number 40937385, the link referenced in the email returns with an "Invalid token" error, so there is no way to add info to the case.