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My cameras went offline when we had a power outage in a vacation home. I had a neighbor go in and reset base station and sync cameras. The cameras are detecting motion and recording which I can see on the app. However when I try to watch live the message comes up that my cameras are offline. I tried logging out and back in to the app and also rebooted my phone...still no live camera.
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Have you tried a browser, too? If that works, maybe reinstalling the app might help.
I'd suggest that you use a UPS/battery backup for the modem,router and base to prevent this from happening again.
I'd suggest that you use a UPS/battery backup for the modem,router and base to prevent this from happening again.
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Thank you for your reply. Yes, I've tried the browser, doesn't show live preview either. I will be getting a Battery Backup, good idea.
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Not sure what woul cause no live view. Open a case with support.