Base Station Not Connecting

[jenkin]

When I log into my account from my browser I get "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router."  However, it is connected (all green lights) and I can even watch recordings that are made by motion detection while I am logged in.  The base station is actively upoloading video recordings and I can view them even when it says my base station is not connected.  I have logged out and in, rebooted, etc. but it still says not connected.  What else can I try?  My system is only two days old.

[jguerdat]

Log out of the web page and back in. Works well for me.

[JamesC]

jenkin,

Welcome to the community! It sounds like you have isolated the issue to the web browser. Some users experience this issue due to anti-virus software, consider disabling any that you may have and then see if you get the same results on your browser. Alternatively you could try and isolate further by trying a different web browser or using the Arlo mobile app. Let us know!

JamesC

[Lugaid]

I have the same issue, and the mobile app doesnt work eighter, worked fine the first 2-3 weeks.

First time i notice the problem one of the lamps had turn from green to yellow, did a reboot and now all the lamps is green again but still no acces to the live fed of the cameras.

Been green for a week now but still doesnt work.

Any ideas?

[jguerdat]

Are you able to successfully log into the web page?  If not, try logging out and back in or use a different browser.  Does the app work on a mobile device?

[jenkin]

I have tried logging out and logging in, but it did not help.  I tried logging in from my work computer and the base station was accessible from the webpage - once.  After the first log in on my work computer, all other log ins showed the base station was not connected.  I do not believe it has anything to do with the anti-virus software since I used different computers.  I never had this problem with my original Netgear system.  What is different with the Arlo log in that keeps causing this problem?  At least I see that I am not the only one having a problem with the base station connection.

[JamesC]

jenkin,

Are you only getting this problem when trying to log in from work? 

[jenkin]

No.  I was able to log in at work using IE.  Later, it did not work either.  As many have posted, it is not a router, anti-virus, or browser problem, it is a Netgear software problem.  We should not have to log out and log in, try another browser, disable anti-virus, etc., which are all suggestions made on this site.  We should be able to log in and stream our cameras.  What is the real source of this problem?