Base Station Not Connecting
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When I log into my account from my browser I get "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." However, it is connected (all green lights) and I can even watch recordings that are made by motion detection while I am logged in. The base station is actively upoloading video recordings and I can view them even when it says my base station is not connected. I have logged out and in, rebooted, etc. but it still says not connected. What else can I try? My system is only two days old.
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Log out of the web page and back in. Works well for me.
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jenkin,
Welcome to the community! It sounds like you have isolated the issue to the web browser. Some users experience this issue due to anti-virus software, consider disabling any that you may have and then see if you get the same results on your browser. Alternatively you could try and isolate further by trying a different web browser or using the Arlo mobile app. Let us know!
JamesC
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I have the same issue, and the mobile app doesnt work eighter, worked fine the first 2-3 weeks.
First time i notice the problem one of the lamps had turn from green to yellow, did a reboot and now all the lamps is green again but still no acces to the live fed of the cameras.
Been green for a week now but still doesnt work.
Any ideas?
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Are you able to successfully log into the web page? If not, try logging out and back in or use a different browser. Does the app work on a mobile device?
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I have tried logging out and logging in, but it did not help. I tried logging in from my work computer and the base station was accessible from the webpage - once. After the first log in on my work computer, all other log ins showed the base station was not connected. I do not believe it has anything to do with the anti-virus software since I used different computers. I never had this problem with my original Netgear system. What is different with the Arlo log in that keeps causing this problem? At least I see that I am not the only one having a problem with the base station connection.
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jenkin,
Are you only getting this problem when trying to log in from work?
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No. I was able to log in at work using IE. Later, it did not work either. As many have posted, it is not a router, anti-virus, or browser problem, it is a Netgear software problem. We should not have to log out and log in, try another browser, disable anti-virus, etc., which are all suggestions made on this site. We should be able to log in and stream our cameras. What is the real source of this problem?
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