Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Original Wire Free camera Goes Offline

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millervtx Aspirant
Aspirant
Never stays connected and frustrated.
Model: VMC3030 | Arlo Wire-Free Camera
giangdo Aspirant
Aspirant
arlo NetGear
giangdo Aspirant
Aspirant
MV300
giangdo Aspirant
Aspirant
VM3000
GjSchu Aspirant
Aspirant

I’m having the same problem for over a month now.  They need to get their act together. 

Trowel Aspirant
Aspirant
My Cameras (4 of) are constantly going offline.
Approximately every 24 hours. Getting sick of getting the ladder out and climing up and down, re syncing etc.
A solution would be much appreciated.
Had system for a couple of weeks and I'm not getting any peace of mind or benifit that a security system should provide.
cathy7206 Aspirant
Aspirant
Ever since I've replaced the batteries two cameras keep going offline one will not connect at all. Also batteries dial the time too quickly
Model: VMC3030 | Arlo Wire-Free Camera
Runduckierun1 Aspirant
Aspirant

Camera keep going off line

straubermike Aspirant
Aspirant

This is because Arlo is not reliable and it sucks . What a crappy system . You have to reboot the base station and i reconnects then a couple of days later low and behold it happens again , I called tech support and off couse they blame it on my set up, But there is no brick wall between my connection just a window and a full Battery . What a waste of money 

Model: VMB3500 | Arlo Base Station
Jkrauss01 Aspirant
Aspirant
I had the same issue with 2 of the 4 cameras when viewing remotely. I restarted the base through the app and all cameras reconnected. Haven’t had an issue since.
Sentrell1976 Aspirant
Aspirant

I have the wireless free alro camera and it keeps saying offline " what should I do?

Trowel Aspirant
Aspirant

I don't know I'm constantly having to take all 4 x Cameras down and resync them. Sometimes a power down of the base and restart works but even then within 24 to 48 hours they're all offline and the power down usually only works once. Then it's get the ladder out, up/down resync then up/down the ladder again putting them all back in place. Been going on for 3 weeks now. Just about ready to return them. 

It's a shame because when they are actually working they're great.
Very frustrated.
Model: VMC4030 | Arlo Pro Wire-Free Camera
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jghere Aspirant
Aspirant

Why do three out of my four Arlo cameras go offline all the time?  Device info shows good connection to the base station and good batery level.  At home I can re-establish the sync, but on the road I am helpless.  I just put in fully charged batteries and all was well.  I go to a family visit and they go south.  This happens often.  What can I do remotely to get them on again?

Model: VMB3000 | Arlo Base Station
Chaskamn Guide
Guide

I have the same problem!

 

I have been asking if there is a problem with my basestation........

 

I have checked signal strength at each camera and have good-strong at each location with lots of bandwidth.  

 

I am running 4 Arlo cameras and 1 Arlo Pro 2.  The Pro 2 is wired.  Any of them will drop and go off-line.  Batteries/line power are all strong..  I get them all working by all the usual methods and hours- not days- later one-three will be off-line.

 

 

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera, VMC4030P | Arlo Pro 2 Wire-Free Camera
Guru TomMac Guru
Guru

Is the 4th camera staying connected... it's just 3 go out ?

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Morse is faster than texting!
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jghere Aspirant
Aspirant

yes.

Guru TomMac Guru
Guru

I'd swap the good camera to one of the other locations to see is the bad issue follows the camera or not

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Morse is faster than texting!
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Chaskamn Guide
Guide

Hi TomMac,

 

In my case 3 of the 5.  The 3 yesterday are a not exactly the same set as yesterday.  I have moved camers  before and even replaced a couple.

 

 

Chaskamn Guide
Guide

Here is a link to the thread I started last month, but got no response.

 

https://community.arlo.com/t5/Arlo/Arlo-basestation-issue/td-p/1713147

 

 

JPI80918 Tutor
Tutor

This may be a temp fix...just like re-syncing to the base.  But this is NOT a long term solution as with new baterries the  issue reoccurs.  I have 9 cameras and 1/2 are offline most of the time due to forced software upgrade pushes.

HW:  VMB3010r2

Firmware: 1.12.2.4_2772

Model: VMB3000 | Arlo Base Station
Irvrn66 Star
Star
First generation Arlo wire free. Base station goes offline and when I try to view camera message says "cameras off line" Like someone mentioned, happens when your away from premises being monitored. Only solution I have found successful is rebooting the base. This isn't very reliable if your away from premises being monitored. Makes me angry at this whole system. Wonder if Arlo pro system any more reliable?
Irvrn66 Star
Star
If it's only one or two cameras and the base indicates it's online, rebooting the base remotely has worked for me. It's when the base station loses internet connection that annoys me. and only solution is physical rebooting of base by turning it off and on or disconnecting power and reconnecting it.
Irvrn66 Star
Star
My advice is to check cameras at least daily. I get notification "dings" when motion is detected and if some time goes by without recieving a notification I get suspicious
Irvrn66 Star
Star
Oh my, real bummer
Irvrn66 Star
Star
Maybe he will get lucky and power will go off for short period