Android app keeps crashing

[Sveinolse]

The new version solve some problems but give us at least one new: It crash everytime I try to press the mode tap. Are some of you other experience this?

I have deleted version 2.7.2 and reinstalled it, but the same thing happens. Has Android 8 in a Samsung Galaxy S7.

[ralfyguy1]

I hope this is gonna get fixed soon...

[BBGSXR]

Same issue here, app closes when switching to mode. Any fixes yet? Seems to be a big issue because I can't seem to set the camera for motion detection

[BBGSXR]

Lucky you... But the rest of us are having issues... So let us get some answers, please.

[Seffer]

What are the fixes for this problem? Just started to happen today.

[TomMac]

have you un-installed and re-installed the app?

[jguerdat]

Assuming this is for Android, reinstalling hasn't helped me. Sometimes the Mode tab works fine, other times, not so much.

[aosteven]

Anyone else having this problem with the Arlo app - Android app ALWAYS crashes when the cameras are running in Schedule mode and I try to select Mode. Non-Schdeule modes usually work fine. I am running Android 8.0 and Arlo Version 2.7.1

[AncientGeek]

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@aosteven wrote:

Anyone else having this problem with the Arlo app - Android app ALWAYS crashes when the cameras are running in Schedule mode and I try to select Mode. Non-Schdeule modes usually work fine. I am running Android 8.0 and Arlo Version 2.7.1

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I don’t use Android, but on iOS, the current version of the Arlo app is 2.7.4.  A good place to start would be to update the app.

[aosteven]

Thanks. That was one of first things I did, uninstalled and reinstalled latest from arlo website. Then made sure phone had the latest software and restarted everything. Same issue.

[EtheB]

I'm having the same problems.

Selecting Mode crashes the app 90% of the time.

This problem only started in the past couple of weeks and I very much suspect the Feb update has broken something - at least for some Android users.

Yes - I've logged out & back in; restarted the phone; uninstalled/re-installed - problem remains.

It's still working on the iPad so at least Netgear haven't boken that app yet.

[EtheB]

Same problem. Tried all the same fixes. Reboots. Reinstalls. Cache clears. Hardware restarts.

Was working ok until Feb update.

Sony XZ1C (G8441) Android 8.0.0 build 47.1.A.16.20

App 2.7.2_25500

[inieuwoudt]

An update of the app in Feb. 2019 crashes on 3 different Android phones. This is when going into 'Mode'. Resetting the router or reinstalling the app gets it to work for around a day sometimes, then fails again. Support informed me Arlo works only with Android 8.11 and up, the phones have 8.00, no updates available. All works fine on desktop, not usable on mobiles. Can I roll back to the old working version?

[inieuwoudt]

An update of the app in Feb. 2019 crashes on 3 different Android phones. This is when going into 'Mode'. Resetting the router or reinstalling the app gets it to work for around a day sometimes, then fails again. Support informed me Arlo works only with Android 8.11 and up, the phones have 8.00, no updates available. All works fine on desktop, not usable on mobiles. Can I roll back to the old working version?

[TomMac]

Not from Arlo, tho there are some android sites that carry prev version on the web

You take the chance ...

https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=arlo

[Sveinolse]

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@ShayneS wrote:

@Sveinolse

That is great to hear! let us know if you have any further questions.

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To support Case # 40727401

I have sent a message to support if there is any newer fix on the way. For there are several of us now who are incredibly impatient.

[Nighthawk117]

After the last update every time i go to my MODE tab the android app crashes, no matter how long i wait.   If i restart app and quickly click mode sometimes i have enough time to change one of my base stations back to active.    Also i have a schedule setup and on the APP sometimes it showes the wrong mode or says disarmed with a clock by it even though on laptop it shows armed.

[happyboy234]

I too am having this same issue since the last update to Version 2.7.2_25500

[EdwardC]

I am having the same issue. So frustrating. Seem like after last update this starting happening. Uninstalled app 6 times doesn't work. Doesn't Arlo have a phone number for tech support?

[Joseph1418]

I too have had the problem with mode crashing my the app. I was waiting for an app update but it is taking way too long for that. I contacted support and they reported to me that this is an issue that several customers are experiencing.

Is it too much to ask for Arlo to at least send out a notice to all their customers regarding this issue. It would save people a lot of troubleshooting hassle / wasted time to try and fix something that even arlo can't fix at this point. This is one of the main reasons why I am not paying for an Arlo subscription. I want a subscription but I said to myself that they have to be problem free for a minimum of 3 months before I do that. I guess that is an impossible task.

I have simple schedules set up with cameras/lights and I also have door bells.

My problem was experienced on the app version 2.7.2_25550 on my Galaxy S7, and Razer Phone 2 with both android 8, 8.1, and 9.

I guess it could be worse, I could have gone with Nest or Ring. So at least I don't have Amazon or Google snooping on me. lol.

[modsrm]

I have the same issue and for me the problem is that I am using Schedule mode but the timezone of the base station was wrong.
So go into Devices, then Base Station and make sure the Time Zone is your actual timezone.

Netgear must have some QA issues if the wong timezone makes Schedule mode crash.

Hopefully this helps someone!

[jguerdat]

Nice guess, but, nope. I have the occasional problem but my time zone has always been set properly. In fact, I just checked my time zone (it's correct) and then went to Mode - the app crashed.

[EtheB]

Yes - same.

Time zone checked ok. Still crashing.

[RickyJKroeger]

Same for me on both of our android phones

[RickyJKroeger]

It started happening to me right after selecting the days and times when I want it to be armed and disarmed.

[modsrm]

I spoke too soon. It s happening again 😞