Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Apprentice

Re: Android app keeps crashing

I hope this is gonna get fixed soon...

Message 26 of 75
Aspirant

Re: 2.7.2 Android stops when you press the Mode tab

Same issue here, app closes when switching to mode. Any fixes yet? Seems to be a big issue because I can't seem to set the camera for motion detection
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 27 of 75
Aspirant

Re: 2.7.2 Android stops when you press the Mode tab

Lucky you... But the rest of us are having issues... So let us get some answers, please.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 28 of 75
Initiate

Arlo app crashes when mode is selected

What are the fixes for this problem? Just started to happen today.

Model: VMB3000 | Arlo Base Station
Message 29 of 75
Guru

Re: Arlo app crashes when mode is selected

have you un-installed and re-installed the app?

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Morse is faster than texting!
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Message 30 of 75
Guru

Re: Arlo app crashes when mode is selected

Assuming this is for Android, reinstalling hasn't helped me. Sometimes the Mode tab works fine, other times, not so much.

Message 31 of 75
Initiate

Arlo App crashes when selecting Mode

Anyone else having this problem with the Arlo app - Android app ALWAYS crashes when the cameras are running in Schedule mode and I try to select Mode. Non-Schdeule modes usually work fine. I am running Android 8.0 and Arlo Version 2.7.1

Message 32 of 75
Mentor

Re: Arlo App crashes when selecting Mode


@aosteven wrote:

Anyone else having this problem with the Arlo app - Android app ALWAYS crashes when the cameras are running in Schedule mode and I try to select Mode. Non-Schdeule modes usually work fine. I am running Android 8.0 and Arlo Version 2.7.1


I don’t use Android, but on iOS, the current version of the Arlo app is 2.7.4.  A good place to start would be to update the app.

Message 33 of 75
Initiate

Re: Arlo App crashes when selecting Mode

Thanks. That was one of first things I did, uninstalled and reinstalled latest from arlo website. Then made sure phone had the latest software and restarted everything. Same issue.
Message 34 of 75
Guide

Re: Arlo app crashes when mode is selected

I'm having the same problems.

Selecting Mode crashes the app 90% of the time.

This problem only started in the past couple of weeks and I very much suspect the Feb update has broken something - at least for some Android users.

Yes - I've logged out & back in; restarted the phone; uninstalled/re-installed - problem remains.

It's still working on the iPad so at least Netgear haven't boken that app yet.

Message 35 of 75
Guide

Re: Android app keeps crashing

Same problem. Tried all the same fixes. Reboots. Reinstalls. Cache clears. Hardware restarts.

Was working ok until Feb update.

Sony XZ1C (G8441) Android 8.0.0 build 47.1.A.16.20

App 2.7.2_25500

 

Message 36 of 75
Aspirant

Arlo app crashing after update

An update of the app in Feb. 2019 crashes on 3 different Android phones. This is when going into 'Mode'. Resetting the router or reinstalling the app gets it to work for around a day sometimes, then fails again. Support informed me Arlo works only with Android 8.11 and up, the phones have 8.00, no updates available. All works fine on desktop, not usable on mobiles. Can I roll back to the old working version?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 37 of 75
Aspirant

Arlo app crashing after update

An update of the app in Feb. 2019 crashes on 3 different Android phones. This is when going into 'Mode'. Resetting the router or reinstalling the app gets it to work for around a day sometimes, then fails again. Support informed me Arlo works only with Android 8.11 and up, the phones have 8.00, no updates available. All works fine on desktop, not usable on mobiles. Can I roll back to the old working version?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 38 of 75
Guru

Re: Arlo app crashing after update

Not from Arlo, tho there are some android sites that carry prev version on the web

You take the chance ...

 

https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=arlo

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Morse is faster than texting!
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Message 39 of 75
Luminary

Re: Android app keeps crashing


@ShayneS wrote:

@Sveinolse

 

That is great to hear! let us know if you have any further questions.


To support Case # 40727401

I have sent a message to support if there is any newer fix on the way. For there are several of us now who are incredibly impatient.


---Svein Olsen, Oslo, Norway---
(...and I hope Google translater do it well...!)
Message 40 of 75

MODE tab keeps crashing displaying wrong mode on schedule

After the last update every time i go to my MODE tab the android app crashes, no matter how long i wait.   If i restart app and quickly click mode sometimes i have enough time to change one of my base stations back to active.    Also i have a schedule setup and on the APP sometimes it showes the wrong mode or says disarmed with a clock by it even though on laptop it shows armed.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 41 of 75
Aspirant

Re: MODE tab keeps crashing displaying wrong mode on schedule

I too am having this same issue since the last update to Version 2.7.2_25500

Model: VMB3000 | Arlo Base Station
Message 42 of 75
Aspirant

Re: Arlo app crashes when mode is selected

I am having the same issue. So frustrating. Seem like after last update this starting happening. Uninstalled app 6 times doesn't work. Doesn't Arlo have a phone number for tech support?
Message 43 of 75
Aspirant

Re: 2.7.2 Android stops when you press the Mode tab

I too have had the problem with mode crashing my the app. I was waiting for an app update but it is taking way too long for that. I contacted support and they reported to me that this is an issue that several customers are experiencing.

 

Is it too much to ask for Arlo to at least send out a notice to all their customers regarding this issue. It would save people a lot of troubleshooting hassle / wasted time to try and fix something that even arlo can't fix at this point. This is one of the main reasons why I am not paying for an Arlo subscription. I want a subscription but I said to myself that they have to be problem free for a minimum of 3 months before I do that. I guess that is an impossible task.

 

I have simple schedules set up with cameras/lights and I also have door bells.

My problem was experienced on the app version 2.7.2_25550 on my Galaxy S7, and Razer Phone 2 with both android 8, 8.1, and 9.

 

I guess it could be worse, I could have gone with Nest or Ring. So at least I don't have Amazon or Google snooping on me. lol.

Message 44 of 75
Aspirant

Re: 2.7.2 Android stops when you press the Mode tab

I have the same issue and for me the problem is that I am using Schedule mode but the timezone of the base station was wrong.
So go into Devices, then Base Station and make sure the Time Zone is your actual timezone.

Netgear must have some QA issues if the wong timezone makes Schedule mode crash.

Hopefully this helps someone!
Message 45 of 75
Guru

Re: 2.7.2 Android stops when you press the Mode tab

Nice guess, but, nope. I have the occasional problem but my time zone has always been set properly. In fact, I just checked my time zone (it's correct) and then went to Mode - the app crashed.

Message 46 of 75
Guide

Re: 2.7.2 Android stops when you press the Mode tab

Yes - same.

Time zone checked ok. Still crashing.

Message 47 of 75

Re: Arlo app crashes when mode is selected

Same for me on both of our android phones
Message 48 of 75
Highlighted

Re: Arlo app crashes when mode is selected

It started happening to me right after selecting the days and times when I want it to be armed and disarmed.
Message 49 of 75
Aspirant

Re: 2.7.2 Android stops when you press the Mode tab

I spoke too soon. It s happening again Smiley Sad
Message 50 of 75