No push notifications OR event recordings on Arlo Doorbell & Arlo camera

[LydiaF]

All event recording and notifications ceased at 9 AM yesterday morning. 

The app is updated and no settings have changed on my end.

[StephenB]

---

@LydiaF wrote:

All event recording and notifications ceased at 9 AM yesterday morning. 

The app is updated and no settings have changed on my end.

---

Can you still livestream the camera and doorbell?

If you have a subscription, can you save a manual recording while livestreaming?

Maybe also try changing the mode to disarmed, and then back to armed again.

[LydiaF]

Yes I've been able to livestream the whole time since this happened. My subscription is Arlo Smart, covering both

[StephenB]

---

@LydiaF wrote:

Yes I've been able to livestream the whole time since this happened.

Ok. But can you save a manual recording while livestreaming?  And then see it in the library?

Also, did you try toggling the mode to disarmed, and then back to armed?

[LydiaF]

Yes and yes

[StephenB]

Perhaps double-check the Armed mode (by going into the edit path), and make sure the rules for the camera+doorbell are still set to record and send notifications.

You could also try the motion detection test on the camera or doorbell.  https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[LydiaF]

It failed the motion detection test. Should I restart it?

[LydiaF · Accepted solution]

They just both randomly started working again so I guess someone fixed something on Arlo's end. Thanks for trying to help!