Chime 2 won’t connect

[Eodwoz]

Seems to be a reoccurring issue. I scan QR code, it asks to connect, amber light on chime flashes then white fade & then states it can’t connect. Using updated app on iPhone, doorbell, multiple cameras all work flawlessly???

[ShayneS]

We have a fix for those experiencing issues onboarding their Chime 2 devices. A member of the Arlo development team will be reaching out via email to users who have posted here to coordinate the next steps to resolve this issue. If you do not receive an email within 48 hours, please send me a private message.

Thank you 

[ShayneS]

Thank you for all your feedback. The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[alperdal]

had exactly the same issue on my iphone, tried 5-6 times and only after I saw this post decided to try it on my ipad instead. worked and now my chime is functional.

[raven87]

Just wasted 10hrs of my precious time to figure this out.  

- Do not use iphone 15 for setup, its just not going to work (used an old iPad)

- Make sure you are on 2.4Ghz (or enable steering)

- Stand close to the chime2 while setup (I kept the iPad literally on top of the chime)

Overall, one of the worst devices to setup I have ever seen in the last 5 years.

Just got this device since most of the cameras and doorbells are all arlo.. (they do a pretty decent job), not sure why Chime2 is bad...

Given a chance I would give away all arlo devices and get something else for the amount of time/frustration to setup this chime.

[Bill62]

I’ve tried everything above including my iPad. NOTHING!

I don’t have anymore energy for this. 
I have so many Arlo devices and have recommended them to friends and family. It’s very disappointing that this issue has gone on for so many years, essentially unresolved 

[raven87]

Is it an older version of iPad? I think the trick is to use an older version of IOS. Or an Android device 

[StephenB]

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@raven87 wrote:

Is it an older version of iPad? I think the trick is to use an older version of IOS. Or an Android device 

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Not sure that is true in the case of iOS - I think the issue is specific to the iPhone 15.

[Rubdzl]

Did you ever find a fix for this? I'm having the same issue.

[raven87]

Yes, by using an iPad .. iphone15 has issues in setting up the Arlo chime2… 

What device are you using?

[ShayneS]

We have a fix for those experiencing issues onboarding their Chime 2 devices. A member of the Arlo development team will be reaching out via email to users who have posted here to coordinate the next steps to resolve this issue. If you do not receive an email within 48 hours, please send me a private message.

Thank you 

[Sim84]

Hi, just purchased chime 2.

says to scan qr code. 
the we code is very small. I have an iPhone 15 pro. It simply can't pick up the obscure small qr.

please advise.

many thanks

[jguerdat]

You can try taking a photo of the QR code and printing it out.

[dmorello74]

I am having an issue re-onboarding my Chime 2.   Please have a member of the Arlo development team reach out to me with the fix.  I have a Samsung Galaxy S23+ phone.

[Goremonger]

Same problem here. When I try to add the Chime 2 I get an error saying it cant connect to the arlo_innc network. Tried iPhone 15 and iPad Air. 

[mreesharris]

Same problem here. 

Chime 2. ios latest version. iphone 15pro max. Have tried everything, wont connect. Apparently engineers have a fix and are reach

ing out to everyone who posts here?

Can someone contact me please

[Hookm409]

My chime will not connect either. Have attempted multiple times. Please send the fix to my email Arlo. 

[Molat]

Yeah, same as all the others here. Simply wont connect to the chime. 

Please send the workaround. 

[MenM]

We have the same problem. When trying to add chime 2 - we

get the popup to connect to arlo_xx wifi and then an error message that it was not able to

connect. Tried with iPhone 15 and iPhone 13 pro

[lawTex]

@ShayneS Hi - I see there seems to be a fix for the Arlo Chime 2 connection issue now. Am having same / similar issue. Appreciate if you could kindly provide. Many thanks.

[ACamp]

Hi ShayneS, I am having this same issue with a Pixel 8 Pro on GrapheneOS. I had to fix app permissions, and changed my wifi SSID and key so that it is only letters, and the wifi to only 2.4GHz, no luck. At one point in the process it asked permission to create a temporary wireless network, which I can see broadcasting during setup, but I don't know what to do with it. Still no luck getting the device connected. Any help?

Thanks!

[SteenO]

I have received a replacement device from Arlo - thank you for that. Unfortunately it did not resolve the problem and can still not make the connection like it was before. Network is unchanged.

[nebber321]

I'm having the same issue. Arlo2 chime scanning the QR code, no sound on scanning. Plug it in and then says can't connect. Not sure what else I should do. All cameras and doorbell connected perfectly

[AllNamesAreGone]

I have the same issue described by many before me. What is Arlos solution?

[mobileken]

Hi everyone!

I am new to both Chime 2 and video doorbell. I faced the same issue for setting up my Chime 2 with iPhone 15 Pro Max. Luckily, it works on iPhone 13 Pro Max. Maybe there is some new setting in iPhone 15 Pro Max that preventing from setting up. I think it would work if you switch off the VPN while setting up Chime 2. Hope my share may help you.

[stefan2]

@ShayneS, can the dev team send me the fix, please? Thanks

[waqaschaudhary]

I am facing the same issue. Unable to connect Chime 2 using my iPhone. After scanning the QR and following the instructions, the app stuck and try to connect to ARLO base station which I am using  for my Arlo Ultra  2 cameras. Afterwards nothing happens and the app keep processing. At the end, it shows the message that unable to connect to Arlo_5036.  

  

[waqaschaudhary]

I am in the same crappy situation.