Cant Purchase A Subscription

[Retired_Member]

Hi,

Unable to find a support email and phone lines closed. I am unable to purchase a subscription. Each time I try to purchase one via https://my.arlo.com/#/settings/subscription/ I just get the message No Subscription.

Tried multiple browsers and devices, so not cookie or cache related! I just want to purchase a subscription, why is this so difficult?! In addition to this my country is locked to UAE when I am based in the UK. I am unable to change this.

Please can someone help

Thanks,

Nick

[StephenB]

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@Retired_Member wrote:

In addition to this my country is locked to UAE when I am based in the UK. 

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Which is why you cannot get a subscription - they are not offered in the UAE.

Were you in the UAE (or using a VPN terminated in the UAE) when you created the account?

[Retired_Member]

I was indeed. Can I delete my account, recreate using same email?

Or shall I just set up a new account using an alternative email.

Cheers!

[StephenB]

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@Retired_Member wrote:

 Can I delete my account, recreate using same email?

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Yes.