This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a wire free doorbell and (2) Pro 4 cameras. It started with the doorbell going offline. I’d remove the battery and reinstall it will then go back online. Could be four days, hours or even just minutes. Now I have the same situation with the Pro 4’s. It goes back and forth between all 3 sometimes 2 offline at a time. It doesn’t matter which 2 but since configuration of 2. They still pick up motion and record but remain offline. I’m at my wits end. I’m about ready to toss them and move on to different camera company all together!!!!! I’ve spent days on this!!!
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm following this topic because I'm having the same issue. Doorbell started going offline. Once I fixed it, my camera went down. When the camera finally connected again, the doorbell went offline again. I can no longer view the live feed and I do not get notifications, but it does save activity to the library.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Cjr74 wrote:
I have a wire free doorbell and (2) Pro 4 cameras. It started with the doorbell going offline. I’d remove the battery and reinstall it will then go back online. Could be four days, hours or even just minutes. Now I have the same situation with the Pro 4’s. It goes back and forth between all 3 sometimes 2 offline at a time. It doesn’t matter which 2 but since configuration of 2. They still pick up motion and record but remain offline.
Is this happening in both the app and a PC browser (my.arlo.com)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Up until you asked I hadn’t checked in a PC. I just checked and the same issue is happening on the PC. Same camera/cameras are offline on both PC and app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Cjr74 wrote:
Up until you asked I hadn’t checked in a PC. I just checked and the same issue is happening on the PC. Same camera/cameras are offline on both PC and app.
If you have a subscription, you might want to try phone support. Go into the support section of the app, and select a camera in the subscription plan (doesn't matter which). Scroll down to the contact area, and you should see a phone option.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In addition to cameras randomly going offline, I am also not receiving notifications from the camera that's actually online.
-
Arlo Mobile App
149 -
Arlo Smart
46 -
Before You Buy
101 -
Features
176 -
Installation
225 -
Online und mobile Apps
1 -
Troubleshooting
624