Arlo tech support phone number

[Jimmy990]

How can I talk to an Arlo technical support rep. The chat bot is broke and you can spend hrs trying

[BrookeN]

You can get to support by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

[cagoode1]

I have 3 cameras and an account but unable to set up a subscription. Sends codes into cyberspace...not me

[jguerdat]

Where do you live? Only select countries can buy a subscription.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[Hydepark45208]

I second this!  If anyone monitors this site, your company’s support site (app and website) is terrible!  I’ve wasted about an hour trying to solve my problem.  I will never recommend Arlo products for this reason alone.  I’m about to cancel my subscription, rip my doorbell out and replace with a manufacturer that provides support for their products!  My next step is to share my bad experiences on every product review site I can find!

[BrookeN]

@Hydepark45208 I would be more than happy to help. Is there a particular issue that you are needing assistance with?

[TrinaSawicki]

Oh man,  I am so frustrated,  I just need a phone number, your app sucks really bad and the bot is not able to help and non of the help questions that are generated do not give me an option for what I need.  This is the worst product I have ever seen in my life due to the lack of real support.  I am with the person who wants to rip it all out and go to some other company that will speak with you on the phone. This is ridiculous 

[chichenman]

how do i get in touch with an American tech support. i have one arlo base station that handles 5 cameras. i was trying to upgrade to a newer basestation that handles multiple cameras and devices. i am unable to connect my new station even after unplugging the old system. but what really irks me is i cannot find a phone number for support. all this chatting with ai does nothing for me as they do not understand what i am asking them.i do not know how to maneuver around this "dashboard" and am at a complete loss. i bought this last month and have been trying to hook it up for  the longest and finally throw my hands up and quit. before isend this back, can i please 'get help. i am not the most computer literate and have problems typing and hitting the right keys. please help me find help 

[chichenman]

me too. this sucks. i cannot connect, period. years ago arlo had an excellent reputation. now i am not so sure.  i need to be able to talk to someone.

[BrookeN]

I have reached out to support to contact you. They will reach out to you as soon as possible. 

[StephenB]

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@chichenman wrote:

i do not know how to maneuver around this "dashboard" and am at a complete loss. 

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If you have a subscription (paid or trial) you can get phone support from the app.

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you have specific questions, you can ask them here.

[jguerdat]

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@chichenman wrote:

how do i get in touch with an American tech support. i have one arlo base station that handles 5 cameras. i was trying to upgrade to a newer basestation that handles multiple cameras and devices.

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Any base or SmartHub supports far more than 5 cameras. The actual limitation is that only 5 cameras can stream at once which usually never occurs. 

[CasaMartillo]

I have five Arlo pro 2 cameras that worked great for several years.  Then base unit failed and  bought a new Arlo VMB 4540 base  unit.  I spent hours unsuccessfully trying to connect the base unit. Then I hired two techies to help me.  Neither of them could connect the base to my laptop or cell phone.  Reset button on the new base unit does not appear to work.  I inserted pen and nothing happened.  I inserted small wire nail and nothing happened.  The app on my cell phone does not accept the password I have entered on my account on my laptop.  Please arrange for a qualified Arlo techie to call me.   My cell phone number is

[BrookeN]

Have you been able to set up the account?

[Joerusso3680]

i am having problems with my item to retun it

[Joerusso3680]

auto gen 5 entry sub i want to return it but the number i have does not work

[Joerusso3680]

i want to return the item

how can i do it

[BrookeN]

I have reached out to support regarding the return of the item. Support will be reaching out to you as soon as possible. 

[SB712]

Please give me a phone number to call to talk to a real live person.

[BrookeN]

@SB712 Please provide a brief description what you are needing assistance with. Can you also please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. (edited) 

[Pissedoff24-7]

I just got a new subscription and am about to cancel it because of your abysmal support or lack there of.

[BrookeN]

Is there something I can help you with?

[chichenman]

i have an arlo base station, 2 actually, with a paid monthly account. i do not understand how this new system works. all of my   cameras do not have any history since  2-7-25, i can see them live, but cannot go back in time to earlier that day or week. any attempt to check history takes me back to 2-7-25. i also have to look at individual cameras to see the fifth camera. it does not show up on my "dashboard". as a paying customer, i should be entitled to phone support. plus two of my newer cameras perpetually stay offline. i am about ready to throw all my arlo equipment away and buy simplysafe. at least their cameras don't run down in a matter of weeks like arlo cameras do. i bought some solar chargers, thinking they would work on the cameras, but i did not open them for several months. upon opening the package, i learned that they are usb connections, which will not work on  my cameras they have magnetic chargers. so not only do  i have cameras that are offline, i cannot use the chargers i paid good money for. seems to me that your company would have enough sense to know if you buy a certain camera, you would make sure that the chargers would work. i like the fact of the electromagnetic charging, that keeps the integrity of the unit isolated from the environment. i have many problems/question that i need help on, but have no way to communicate my needs to your company. i am not good at chatting, as many of the chats are with people who do not speak good english to communicate.  i need a working phone number that i can communicate with an 

American agent who understands what i am needing help on. PLEASE, CAN I GET AN 800 NUMBER AND GET THE SERVICE I AM ENTITLED TO SINCE I AM PAYING A MONTHLY CHARGE. plus my cameras are on standby. i am not ready to pay for daily monitoring but still feel i am entitled to face to face, oral service and contacts.

michael  najvar

[BrookeN]

@chichenman you can reach support by going into the app, clicking the silhouette, then support center, click on contact support. You can get a phone call or a chat whatever your preference is.