Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Arlo Doorbell not calling phone

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Apprentice
Apprentice
Hi all
I can also confirm that as of today the door bell is now working with iOS...Many thanks to both community & Arlo for your attention to this...

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Tutor
Tutor
Doorbell working again. Now if you can just get the Arlo Chime to work when the Pro camera detects motion, that would be great.
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Tutor
Tutor
Same here, working again.

Any chance of a post-mortem, in particular how a bug with a server-side release failed to be caught?

Obviously I have no definitive insight, but it seems like this only got attention as an issue through support changes, rather than systematic detection.

I’m sure the community would welcome the transparency on what Arlo is doing to ensure quality.
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Aspirant
Aspirant

I have also checked my doorbell and phone this morning and it is now working. Thanks very much for the quick fix to this problem. The doorbell / phone alert / communication has been a great combination and useful for us in my family.

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Star
Star
Yup....add my name to “solved”. Thanks Arlo
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Aspirant
Aspirant
Was this ever solved. Same problem here. Access is granted to my wife, but only my phone rings
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Guru Guru
Guru

The doorbell itself is shared? Make sure all permissions for the app are enabled on her phone.

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Aspirant
Aspirant
Yes. She can see it just fine. It just doesn’t call her phone. So far I’ve found 7 thread complaining of the same issue. All woth no resolution
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Guru Guru
Guru

And the permissions?

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Aspirant
Aspirant
Yes of course. She wouldn’t be able to see them if I hadn’t.
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Guru Guru
Guru

Try removing her from Gtrant Access and then re-add her.

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Aspirant
Aspirant
I did that too
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Guru Guru
Guru

We keep finding out details, one at a time. Having all the info makes possible resolution faster. What phone and OS does she have? What about yours? Anything else you can add?

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Aspirant
Aspirant
No, you just aren’t paying attention. By stating she could see the doorbell that meant the permissions were in place.

And I fail to see why the phone matters. It happens to be an iPhone 7 Plus. And all our apps and software is always up to date.
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Guru Guru
Guru

Seeing the doorbell does NOT mean all permissions were set. Did you actually check or are you blowing smoke?

 

The phone and OS may matter depending on hardware and software all the way around. We don't know until you actually tell us all the details.

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Aspirant
Aspirant
So I haven’t changed anything or even opened the app and all of a sudden after two days, it’s working. I’ve seen other the ads say the same. Maybe Arlo needs to update the info to say that calls to secondary devices may make 48 to work properly
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Aspirant
Aspirant
Yes it does. Until you give someone permissions of a specific device it doesn’t show up on their phone
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Aspirant
Aspirant

So I got my v1.3 doorbell today and I get very similar, if not the same issues; Only motion detection alerts and occasionally a very brief call on my iPhone (ios 12.1.4 and arlo app 2.7.4).  Chatting with tehc support online, they got me to turn off WiFi and suddenly I get the call coming in to my phone, but when I answer it gies straight the starting page of the app, not the video call itself.  Turn WiFi back on again and back to the starting point.  Tech supports view is that they down't have a fix or an ETA on a fix, but are well aware of the issue.

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Star
Star
After the recent fix was implemented my batteries went from 89% to 0% within a week. No warnings. Anyone else experience this? Coincidence?
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Guru Guru
Guru

I've had a couple of weird occurances like that. I haven't spent much time troubleshooting but last time I think I popped the batteries out and reinserted and they worked fine. Not sure that the doorbell showed 0% but worth a try. Test with a voltmeter to see if they're really dead.

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Star
Star

Yup, that worked! Thanks. 

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