Sharing Arlo doorbell with another user but receiving no calls

[Ed12377]

Hi all 

Ok I changed batteries in arlo door bell yesterday all synced fine to base station etc but none of my devices now ring when doorbell pressed..

i have tired resync many times & although the app/base station sees the door bell & led behaviour works as normal none of my devices no longer call...Sometimes the call screen briefly appears on iPad/iPhone for about .5 of a sec...

I have also reset base station etc but nothing seems to work when receiving calls from doorbell...So at the moment the door bell is useless, also never worked with Alexa at all but that’s a whole other issue...

Just being hopeful it’s a bug since last app update, only a week or so ago so may not of worked since then for all I know...

Any help appreciated as always...

[Ed12377 · Accepted solution]

Hi all
I can also confirm that as of today the door bell is now working with iOS...Many thanks to both community & Arlo for your attention to this...

[JimOfWA]

Doorbell working again. Now if you can just get the Arlo Chime to work when the Pro camera detects motion, that would be great.

[jmmmmh]

Same here, working again.

Any chance of a post-mortem, in particular how a bug with a server-side release failed to be caught?

Obviously I have no definitive insight, but it seems like this only got attention as an issue through support changes, rather than systematic detection.

I’m sure the community would welcome the transparency on what Arlo is doing to ensure quality.

[JamesRKilgore]

I have also checked my doorbell and phone this morning and it is now working. Thanks very much for the quick fix to this problem. The doorbell / phone alert / communication has been a great combination and useful for us in my family.

[QuintusPre]

Yup....add my name to “solved”. Thanks Arlo

[Sempaidavid]

Was this ever solved. Same problem here. Access is granted to my wife, but only my phone rings

[jguerdat]

The doorbell itself is shared? Make sure all permissions for the app are enabled on her phone.

[Sempaidavid]

Yes. She can see it just fine. It just doesn’t call her phone. So far I’ve found 7 thread complaining of the same issue. All woth no resolution

[jguerdat]

And the permissions?

[Sempaidavid]

Yes of course. She wouldn’t be able to see them if I hadn’t.

[jguerdat]

Try removing her from Gtrant Access and then re-add her.

[Sempaidavid]

I did that too

[jguerdat]

We keep finding out details, one at a time. Having all the info makes possible resolution faster. What phone and OS does she have? What about yours? Anything else you can add?

[Sempaidavid]

No, you just aren’t paying attention. By stating she could see the doorbell that meant the permissions were in place.

And I fail to see why the phone matters. It happens to be an iPhone 7 Plus. And all our apps and software is always up to date.

[jguerdat]

Seeing the doorbell does NOT mean all permissions were set. Did you actually check or are you blowing smoke?

The phone and OS may matter depending on hardware and software all the way around. We don't know until you actually tell us all the details.

[Sempaidavid]

So I haven’t changed anything or even opened the app and all of a sudden after two days, it’s working. I’ve seen other the ads say the same. Maybe Arlo needs to update the info to say that calls to secondary devices may make 48 to work properly

[Sempaidavid]

Yes it does. Until you give someone permissions of a specific device it doesn’t show up on their phone

[MrJangles]

So I got my v1.3 doorbell today and I get very similar, if not the same issues; Only motion detection alerts and occasionally a very brief call on my iPhone (ios 12.1.4 and arlo app 2.7.4).  Chatting with tehc support online, they got me to turn off WiFi and suddenly I get the call coming in to my phone, but when I answer it gies straight the starting page of the app, not the video call itself.  Turn WiFi back on again and back to the starting point.  Tech supports view is that they down't have a fix or an ETA on a fix, but are well aware of the issue.

[QuintusPre]

After the recent fix was implemented my batteries went from 89% to 0% within a week. No warnings. Anyone else experience this? Coincidence?

[jguerdat]

I've had a couple of weird occurances like that. I haven't spent much time troubleshooting but last time I think I popped the batteries out and reinserted and they worked fine. Not sure that the doorbell showed 0% but worth a try. Test with a voltmeter to see if they're really dead.

[QuintusPre]

Yup, that worked! Thanks.