Arlo tech support phone number

[Jimmy990]

How can I talk to an Arlo technical support rep. The chat bot is broke and you can spend hrs trying

[BrookeN]

You can get to support by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.

[cagoode1]

I have 3 cameras and an account but unable to set up a subscription. Sends codes into cyberspace...not me

[jguerdat]

Where do you live? Only select countries can buy a subscription.

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[Hydepark45208]

I second this!  If anyone monitors this site, your company’s support site (app and website) is terrible!  I’ve wasted about an hour trying to solve my problem.  I will never recommend Arlo products for this reason alone.  I’m about to cancel my subscription, rip my doorbell out and replace with a manufacturer that provides support for their products!  My next step is to share my bad experiences on every product review site I can find!

[BrookeN]

@Hydepark45208 I would be more than happy to help. Is there a particular issue that you are needing assistance with?

[TrinaSawicki]

Oh man,  I am so frustrated,  I just need a phone number, your app sucks really bad and the bot is not able to help and non of the help questions that are generated do not give me an option for what I need.  This is the worst product I have ever seen in my life due to the lack of real support.  I am with the person who wants to rip it all out and go to some other company that will speak with you on the phone. This is ridiculous 

[chichenman]

how do i get in touch with an American tech support. i have one arlo base station that handles 5 cameras. i was trying to upgrade to a newer basestation that handles multiple cameras and devices. i am unable to connect my new station even after unplugging the old system. but what really irks me is i cannot find a phone number for support. all this chatting with ai does nothing for me as they do not understand what i am asking them.i do not know how to maneuver around this "dashboard" and am at a complete loss. i bought this last month and have been trying to hook it up for  the longest and finally throw my hands up and quit. before isend this back, can i please 'get help. i am not the most computer literate and have problems typing and hitting the right keys. please help me find help 

[chichenman]

me too. this sucks. i cannot connect, period. years ago arlo had an excellent reputation. now i am not so sure.  i need to be able to talk to someone.

[BrookeN]

I have reached out to support to contact you. They will reach out to you as soon as possible. 

[StephenB]

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@chichenman wrote:

i do not know how to maneuver around this "dashboard" and am at a complete loss. 

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If you have a subscription (paid or trial) you can get phone support from the app.

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you have specific questions, you can ask them here.

[jguerdat]

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@chichenman wrote:

how do i get in touch with an American tech support. i have one arlo base station that handles 5 cameras. i was trying to upgrade to a newer basestation that handles multiple cameras and devices.

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Any base or SmartHub supports far more than 5 cameras. The actual limitation is that only 5 cameras can stream at once which usually never occurs. 

[CasaMartillo]

I have five Arlo pro 2 cameras that worked great for several years.  Then base unit failed and  bought a new Arlo VMB 4540 base  unit.  I spent hours unsuccessfully trying to connect the base unit. Then I hired two techies to help me.  Neither of them could connect the base to my laptop or cell phone.  Reset button on the new base unit does not appear to work.  I inserted pen and nothing happened.  I inserted small wire nail and nothing happened.  The app on my cell phone does not accept the password I have entered on my account on my laptop.  Please arrange for a qualified Arlo techie to call me.   My cell phone number is

[BrookeN]

Have you been able to set up the account?

[Joerusso3680]

i am having problems with my item to retun it

[Joerusso3680]

auto gen 5 entry sub i want to return it but the number i have does not work

[Joerusso3680]

i want to return the item

how can i do it

[BrookeN]

I have reached out to support regarding the return of the item. Support will be reaching out to you as soon as possible.