Upgraded to 4K Cloud storage: Now videos won't play in browser

[shoebox303]

I just successfully upgraded to the PVR plan so I could save 4k to the cloud, and now the videos won't play from my cloud library on my browser. I am able to stream the cameras with no issues. Any ideas?  Here's the error I receive:

More info:

iMac running 10.14.4

Chrome running 74.0.3729.157

[shoebox303]

UPDATE: Tried on my work computer at my office. Same error message.

[JamesC · Accepted solution]

shoebox303,

Browsers often do not support 4K playback. Your browser needs to support HEVC. For more information on this, take a look here: Which devices are supported for HEVC 4K playback?

We recommend downloading the video and playing it back on a player that supports 4K, such as VLC.

JamesC

[shoebox303]

Ok, thanks!

[michaelkenward]

You can play 4K videos in Microsoft Edge.

But be prepared for constant warnings about Flash.

[michaelkenward]

Update, this no longer works in the new "dev" version of Edge.

Version 76.0.159.0 (Official build) dev (64-bit)

That is the version based on Chromium.

It does work in Microsoft Edge 44.17763.1.0