Arlo|Smart Home Security|Wireless HD Security Cameras

Upgraded to 4K Cloud storage: Now videos won't play in browser

Reply
Discussion stats
  • 5 Replies
  • 569 Views
  • 0 Likes
  • 3 In Conversation
Highlighted
Aspirant
Aspirant

I just successfully upgraded to the PVR plan so I could save 4k to the cloud, and now the videos won't play from my cloud library on my browser. I am able to stream the cameras with no issues. Any ideas?  Here's the error I receive:

Screen Shot 2019-05-15 at 7.37.10 AM.png

 

More info:

iMac running 10.14.4

Chrome running 74.0.3729.157

Model: VMS5440 | Arlo Ultra 4 Camera Kit

Accepted Solutions
Highlighted
Community Manager
Community Manager

shoebox303,

 

Browsers often do not support 4K playback. Your browser needs to support HEVC. For more information on this, take a look here: Which devices are supported for HEVC 4K playback?

 

We recommend downloading the video and playing it back on a player that supports 4K, such as VLC.

 

JamesC

View solution in original post


All Replies
Highlighted
Aspirant
Aspirant

UPDATE: Tried on my work computer at my office. Same error message.

Highlighted
Community Manager
Community Manager

shoebox303,

 

Browsers often do not support 4K playback. Your browser needs to support HEVC. For more information on this, take a look here: Which devices are supported for HEVC 4K playback?

 

We recommend downloading the video and playing it back on a player that supports 4K, such as VLC.

 

JamesC

View solution in original post

Highlighted
Aspirant
Aspirant

Ok, thanks!

Highlighted
Sensei Sensei
Sensei

You can play 4K videos in Microsoft Edge.

 

But be prepared for constant warnings about Flash.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
Highlighted
Sensei Sensei
Sensei

Update, this no longer works in the new "dev" version of Edge.

 

Version 76.0.159.0 (Official build) dev (64-bit)

 

That is the version based on Chromium.

 

It does work in Microsoft Edge 44.17763.1.0


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Security Light (X2), Ultra (X2), Doorbell, Chime
Discussion stats
  • 5 Replies
  • 570 Views
  • 0 Likes
  • 3 In Conversation